Full Job Description
Job Description:
Key Responsibilities
Work in close coordination with other team members will be fully conversant with & where effectively operate all processes, policies and tools associated with the client invoicing and reporting e.g. COMPASS, legacy billing engines
For small deals that do not have Start-up team support and are handed over directly from presales to assure that the correct pre-set up of the customer and deal are defined in the system before the order can be processed
Archives and assures record management of acceptance sheets, orders, changes addenda, amongst other required documentation
Establishes an effective working relationship with account personnel e.g. Account Executive, Account Business Manager, FPT CIA Support, Service Delivery personnel supporting the account
Ensures quality & timeliness of client invoicing & reporting based on data provided, challenging all aspects of the data received to maximize the revenue opportunity for DXC
Ensures to have completed knowledge of contract invoicing and unbilled AR balance and reason for unbilled AR balances
Champions resolution of issues that impact invoicing processes e.g. contract changes, renewals, un-billable data, disputes, including initiating system & tool updates when changes in Account
Monitors process outcome by reporting performance metrics (KPI’s) by ensuring compliance to KPI’s /SLA’s and audit controls (SOX, ICM, Internal/External audits etc.)
Provides support across all of the above invoicing Process, regardless of the system used for processing the Order
Proposes improvement ideas and works on identified issues in order to standardize and define the solution
Experience:
A Commerce Graduate / Post Graduate with a minimum of 7 years of total experience in the F & A field.
CIA Invoicing Coordinator: Skills & Knowledge
Expert knowledge and experience in Order Acceptance policy/procedures, in Order Management, invoicing & customer relationship management
Understands order & invoicing requirements as part of the E2E process in support of the account & the customer
Ability to work effectively in diverse, foreign and multi-cultural environments
Attention to detail & numeric ability
Strong oral and written communication skills
Excellent analytical and critical thinking skills
Superior teamwork skills
Ability to solve Dispute / issues or escalate them
Open minded and easy to engage with
Ability to translate contract text into billing formulas
Knowledge of & experience in Contract management and SAP Functionalities
Ability to cope with peak workloads, short deadlines, and significant pressure.
Self-starter who can work independently and propose, plan and execute tasks through to completion