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Patient Satisfaction

To ensure all patient processes are adhered with documentation as per SOP
To address all patient queries & Resolve potential issues with patients
Feedback collection through web link with appropriate data captured & Reversal in case of complaints to be closed with the patients in co-ordination with Quality team –

Ensure to get google reviews and rating for the respective branch
Patient engagement to be taken care during their wait time at the branch
To ensure high level patient satisfaction by taking care of patient’s comfort and need at the hospital to improve patient experience.
Ensure appropriate documentation on the corrective actions taken.
Escalation regarding quality issues raised by the patients.

Operations

Responsible for the entire branch at the Operational Level, Supervision of the hospital’s day-to-day operations
P & L ownership – Monitor expenses and suggest cost-effective alternatives
Monthly planning on footfall target based on the data for calling, staff leave and other activities as per the target given along with the execution plan
Facilities management & overall branch cleanliness in the hospital: report on the consumables (stock out / Over stock)
Responsible for managing DFC / No show / other data call reports and ensure conversion
Recommend calls churns and campaigns based on the footfall trend and patient feedbacks during outcall activity
Emergency Management during Bundh and sudden natural calamities such as Flood,

Cyclone, Fire etc.,

Maintain all hospital assets responsibility. Not to allow items to be moved out of the branch without items gate pass
Solving issues, disputes and ensuring team work at centre level.
Ensure prompt ordering and stocking of medical and office supplies
Monitor expenses and suggest cost-effective alternatives
To ensure the branch is open prior to the time intimated to ensure the branch and

each department is manned suitable at all times.

Implementation of new SOP updates circulated by the HODs to the respective staff and ensure it is followed by random evaluation.
Outlining and disbursement of the operating budget

Marketing

Information on camp prior to the camp (to create awareness at least 2/3 days prior)
Execute camp activities by delegating manpower
Materials for camps in the city in coordination with respective Marketing / Corporate Sales
To take care of the Marketing camp properties as distributed along with the checklist ensuring nothing is replaced and utilized at the branches
During disbursement of medicines, stock outs to be arranged and dispersed.

Sales

To ensure pharmacy Sales by close coordination within the team
To promote and sell Vaccines/ Packages/ Health care products at the branches – subject to change based on the movement of products at the branches
To promote & Sell Dr. Mohan’s health care products during camp activities

Process & Staff

Setting department goals – in co-ordination with Cluster Head / HOD
Prepare / Monitor tasks and work schedules – Performance reports
To ensure Training of staff through T&D or the department HOD
Bridging the gap between hospital management and the working staff
To improve staff productivity by reallocating work for multitasking
To ensure discipline and grooming standards met by self and all staff at the branch
To ensure shrinkage and attrition to be in control by motivating, counselling and supporting staff @ work tasks.
To prevent lapse in Quality compliance to ensure closure on non-conformance raised during Quality compliance audits.
Report on consistent staff late coming & indiscipline.
Timely bill forwarding for approval

Legal Compliance

Looking for candidates with Hospital/ Healthcare Marketing & Operations Experience.

Work Location: Ramalinga Puram, Nellore, Andhra Pradesh 524003

Contact HR @ 7550288193

Job Type: Full-time

Salary: ₹35,000.00 – ₹43,000.00 per month

Benefits:

Schedule:

Experience:

Speak with the employer
+91 7550288193

Dr Mohan’s Diabetes Specialties Centre Hiring for Centre Manager – Marketing & Operations Job at Nellore Full Time

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