Full Job Description
About the Opportunity:
DMI is currently seeking to hire a full time IT Support Specialist to support DMI IT Helpdesk team in Noida .
Duties and Responsibilities:
Must have strong experience supporting, administration, and troubleshooting the following:
Windows 2010 install, upgrade, and administration.
Experience with Exchange 2016 and Office 365 administration.
Good trouble-shooting / problem solving skills.
Understanding of TCP/IP protocol suite and tools, troubleshooting LAN connectivity issues and file and print sharing issues
Perform Active Directory troubleshooting and support
Provide Level I and Level II helpdesk support to end users to resolve technical issues, as well as perform routine tasks such as backup/restore of user data, server reboots, user and group administration, simple software installation, etc.
Use ticketing system to document symptoms and status information as well as assign an applicable priority.
Ensure all IT equipment is properly maintained.
Setup laptops, work stations, running cables, configuring and connecting scanners, mice and other peripherals.
Perform regular inventories of in-house, remote offices and datacenter equipment.
Provide support to maintain the health and availability of the Windows and Storage platforms.
Good oral and written communication skills and the ability to work in a local and remote user environment
Manage, maintain, build, and troubleshoot employee laptops
Manage, maintain, and troubleshoot printers
Qualifications:
Mandatory Skills include:
Windows 2010 Administration
Windows 2016 Active Directory Administration
Office 365 Portal Administration
Ability to provide excellent customer service
Desktop Support & Troubleshooting Printers
Must be proficient in reading, writing, and speaking English
Desired Skills include:
Network + Plus Certification
CompTia A+ Plus Certification
COMPTia Security + Plus certification
Location: Noida Delhi (This is not a remote position. Candidate must work form office location)
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients.