Full Job Description
Headquartered in New York but based around the world, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging and interesting technology projects around, on a scale unmatched by most.
We want people who are passionate about staying on top of the latest IT trends and have an excellent knack supporting internal employees.
You will play an integral role by administering IT for our employees and assisting our existing team in building out our Corporate IT infrastructure. This is an exciting opportunity to work at a high-growth, fast-paced cloud infrastructure startup where you’ll be able to wear multiple hats and directly see the impact you are making day-to-day.
What You’ll Be Doing:
Participate in point of contact for desktop support issues, network troubleshooting, and escalation
Setting up meetups for company-wide events, maintaining existing infrastructure, and purchasing computers as required
Installation and upgrade of software, antivirus checks, and security software
Purchase and acquisition of laptops, peripherals, and other electronics for office personnel
Ordering and replacing printing supplies, installing printers and other peripherals for employees as requested
Work closely with our Employee Experience team to onboard new employees and ensure everyone has what they need to perform at their highest level
What You’ll Add to DigitalOcean:
Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
3-5 years of network administration or system administration experience
Certification in Cisco, Microsoft, Linux, macOS is advantageous
Successful track record in Helpdesk and IT systems administration experience in a startup environment supporting a minimum of 200 employees
Strong familiarity using Google G Suite apps & administration
Solid foundation in both Mac OS and Windows operating systems, with a focus on strong diagnostic and analytical skills
Experience with MDM solutions like Airwatch or JAMF
Experience with Azure, Microsoft Intune and Azure VDI
Experience managing and deploying Windows 10 Systems using zero-touch enrollment
Experience with Identity and Access Management providers like Okta and Duo
Experience troubleshooting VPN connectivity
Ability to work in various office IT environments with minimum supervision and a strong time management skills
Willingness to learn on a continuous basis as we scale the company in headcount and office spaces
Ability to lift, carry, and move all components of network equipment, peripherals, and other ancillary equipment – Lift a minimum of 50Lbs.
A/V knowledge for conference rooms/large meetings (Google Hangouts, Zoom, general telepresence)
A pleasant demeanor and the ability to communicate in user-friendly language
Ability to prioritize and manage multiple client/stakeholder deadlines simultaneously in a fast-paced, dynamic environment
Why You’ll Like Working for DigitalOcean:
We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging ourselves to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship, LinkedIn Learning tracks, and other internal programs. We also provide all employees with reimbursement for relevant conferences, training, and education.
We care about your physical, financial and mental well-being. We offer a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.
We support our remote employee experience. While we have great office spaces in NYC, Cambridge, Palo Alto and Bangalore, we’re very distributed—we use a number of communication tools to connect across the company—and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team offsites. We also have an annual company offsite, Shark Week, to get quality in-person time with the entire company at least once a year.
We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.