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Back Office/Customer Care

Digital Nest Info Media Hiring for Customer Support Job at Hyderābād Full Time

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Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Role : Customer Support
Industry Type : Education
Functional Area : Customer Service, Operations
Employment Type : Full Time, Permanent
Role Category : Customer Support
Education
UG : Any Graduate
PG : Any Post Graduate

Job Overview

  • Date Posted:
  • Location:
  • Job Title: Digital Nest Info Media Hiring for Customer Support Job at Hyderābād
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