DHL Hiring for Global OTC Process Tower – Billing Expert at India Full Time

Full Job Description
Responsibilities

The aim of the global Finance Business Process Optimization (BPO) team is to optimize the value flow along globally streamlined end-to-end transactional processes. The Global Order to Cash (OTC) Process Tower – Billing Expert is instrumental in shaping and enforcing the end-to-end process flows within DHL Supply Chain and as a focus topic driving the development and implementation of a global customer billing tool.

The role includes improving process quality, fulfilling the customer’s expectations and reducing process cost, with special focus on the customer billing area. Further benefits include reduced and more predictable audit fees and effort, as well as enhanced security controls. The Global OTC Process Tower – Billing Expert is a BPO professional for the OTC topic and designs, manages and documents subsets of the global end-to-end process model. The Global OTC Process Tower – Billing Expert facilitates the essential sharing of process knowledge and best practices across all regions. Thereby the finance organization is enabled to focus on its core tasks.

What are the key responsibilities?

Designing & developing elements of the OTC processes globally, including analysing current customer billing processes and making them automation-ready and setting up basic billing scenarios and cases in the Global Billing Tool
Continuously identifying improvements and required changes to the global OTC processes
Identifying standardization opportunities and performing process standardization
Checking suggested changes (of low to medium complexity) and locally requested adaptions to the global process design for feasibility, within change approval process
Implementing processes in regional and country finance organizations (retained & outsourced) and enforcing their usage, e.g. defined target processes into a global billing tool
Conducting simple set ups of the billing workflows into the global billing tool (e.g. pricing updates during contract renewal)
Developing recommendations for suitable KPIs & baselines and monitoring them to optimize the impact of process changes
Documenting elements of the end-to-end process at all levels, including controls and KPIs and making documentation available to intended stakeholders
Supporting the rollout of the Global Billing Tool across countries
Jointly working with the customer billing process owners in countries, to produce and document the desired target end-to-end billing process flow with an automated tool
Providing consulting on low and medium complexity BPO, cross-functional and end-to-end issues
Developing and delivering the process content for training; together with the training expert, ensuring that training materials are developed & provide functional trainings on how to use the Global Billing Tool
Requirements
Ideally 2-3 years financial or business experience
Ideally 1+ years’ experience in financial accounting/controlling/audit, process improvement/management or project management
Ideally experience with customer billing
Ideally a good understanding of transactional finance processes and the customer billing process in particular
Experience and proven track record in financial/management accounting
Ability to analyse OTC business processes and provide recommendation for optimizing them
Good general business and operational management experience
Basic technical knowledge of global and regional systems, ideally Oracle R12
Experience in working with international and cross-functional teams
Demonstrated ability to work cross functionally/divisionally with other teams
Knowledge of process design and optimization methodologies
Fluency in English
Availability in CET time zone
APIN00401
India
Category
Strategy and Management
Posted Date
09/20/2021
Supply Chain