Deutsche Bank Hiring for Technology Service Analyst at Pune, Maharashtra Full Time

Job Title: Technology Service Lead

Corporate Title: Associate

Location: Pune

Overview:
You will be joining the Production Management team. We work alongside front office business users to address their queries and ensure the software systems they use are running correctly. We work closely with development and other technology teams to maintain and improve stability in the Fixed Income applications (FX, Rates, Credit and Collateral / Valuations) used by traders and Middle Office and Back Office users. We ensure that the teams have the tools and training to be self-sufficient in improving production stability.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under child care assistance benefit (gender neutral)

Flexible working arrangements

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Key Responsibilities:
This is essentially a Front Office application support role, moving into more of the DevOps domain.

We’re looking for a Technology / Engineering Graduate candidate with 5 – 10 years of experience in the financial industry, preferably Investment Banking Fixed Income or Equity domain.

Must be familiar with UNIX, SQL, Python Scripting, and Monitoring tools such as Geneos

Someone with good analytical reasoning and problem-solving skills, good verbal / written comms skills, ability to work under pressure to restore service to the traders and other users,

Ability to resolve incidents independently as well as working together in a local team and wider regional team

Capability to flick between break/fix, and proactive tasks & projects

Enhance Geneos monitoring to improve the monitoring of production processes and build python scripts for application tooling and Production monitoring

Provide strong incident management leadership during outages to improve recovery time

Analyze the incident to identify underlying trends and focus areas of improvement

Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle

Interact directly with senior IT leaders, managers and key stakeholders to proactively communicate status on active major incidents or problem tickets

Confidence to push back and say “No” when expectations are not aligned with the correct/agreed/sold solution

Monitor Production Management processes e.g., Incident Management, escalation procedures, and provides input for improvements to the appropriate process owners as needed

Provide ad hoc reports to the business where this will add value or reduce costs.

Skills & Qualifications:
Educated to Bachelor’s degree level or equivalent qualification / relevant work experience

5 – 10 years of experience in Production / Application Support

Ability to troubleshoot all manner of IT related issues and proactive approach in identifying the potential issues

Experience in ITIL Incident Management and Problem Management processes

Good understanding of Solaris/Linux, with the ability to write shell scripts in bash/ ksh.

Oracle, or other RDBMS experience with the ability to write complex SQL queries and guide tram members

Knowledge of deploying and managing applications in Application Hosting Environments

Experience in Geneos monitoring setup, Geneos provides monitoring and system management of critical real-time applications

Understanding of Investment Bank Fixed Income or Equity business and the trade life cycle

Strong communicator, able to describe complex technical issues to business users, both verbally and written.

Working knowledge of python or shell scripting

How we’ll support you

Training and development to help you excel in your career

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

About us and our teams

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.