Deutsche Bank Hiring for BOI Position for W-CTO-7 Job at Pune Full Time

Service Operations Technology

Role: Service Management Analyst

Corporate Title: NCT

Location – MGP, Pune

Role typically reports to:

Technology Lead or one of the Specialist Roles

Role Summary

TDI PB Germany Service Operations provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

The role is to support applications in the Investment domain.

The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure Service Management provides effective services.

The main tasks of the Service Management Analyst are monitoring and tracking activities, analyzing issues, supporting the resolution of issues The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy

• Gender neutral parental leaves

• 100% reimbursement under child care assistance benefit (gender neutral)

• Flexible working arrangements

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Role Responsibilities

• Incident-, Change-, Problem- and Service Request management
  • Solving incidents of customers in time
  • Log file analysis and root cause analysis
  • Participating in major incident calls for high priority incidents
  • Performing changes for amendments of data within the application
  • Leading Problem management to solve Application issues
  • Creating Service Requests for Customers to provide Reports and Statistics
• Escalating and informing about incidents in a timely manner
• Documentation of Tasks, Incidents, Problems and Changes
  • Documentation in Service Now
  • Documentation in Knowledgebase (Confluence/OneNote etc.)
• Improving monitoring of the application
  • Adding requests for Monitoring
  • Adding alerts and thresholds for occurring issues
  • Implementing automation of tasks

Experience/Exposure

Areas of Specialty:

Service Operations Management

The Service Management Analyst with focus on Service Operations will be responsible for undertaking Service Operation support activities including run book, incident and problem resolution where these have been assigned.

Area specific tasks / responsibilities:

• Support several investment applications for the branch offices of the Private Bank Germany for advisory and security ordering.

• Examples for our supported features are securities account opening and administration, the KAC, advisory in security ordering of customers, ensuring correct security rates, correct security positions and correct security transactions.

• All are critical applications and processes, it is necessary to ensure the availability for those applications 24/7 and to react with proper monitoring as soon as possible to reduce the unavailability to a minimum

• Maintain a thorough understanding, sufficient to meet target Service Level Agreements, of the knowledge required to provide effective technical support (including understanding of market feeds, reference data problems, batch processes, system interfaces, business rules etc.)

• Derive and apply strategies for resolving and solving application incidents/problems. Apply business and required technical skill sets to resolve issue promptly and accurately. Seek early advice where appropriate.

Education/Certification

• Bachelor Degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
• ITIL V3 foundation certification (preferred)
• Know How on Investment domain.
• Good experience in Oracle SQL, Linux, WebLogic, DAP(CCPE), Fabric, Service Now, Confluence, UCD, Word, Excel .
• Database knowledge (Oracle), sound handling of SQL tools.
• Knowledge on Operating Systems (Linux, Windows).

Key Business Competencies

Proficiency Level (1 to 5)

Communication

P2 – Basic

Financial Management

P2 – Basic

Innovation

P2 – Basic

Managing Complexity

P2 – Basic

Product Knowledge (internal & external)

P2 – Basic

Risk Management

P2 – Basic

Key Technical Competencies

Proficiency Level (1 to 5)

Business Continuity / Disaster Recovery

P2 – Basic

Operational Management

P3 – Experienced

How we’ll support you

• Training and development to help you excel in your career

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.