Deloitte Looking for KS Global Brand Change & Adoption -Senior Analyst at Hyderabad, Telangana Full Time

Senior Analyst – KS Global Brand Change & Adoption – Deloitte Support Services India Private Limited

The Global Brand is closely aligned with the strategic priorities of Deloitte and drives all brand activity at a global level. We support delivery of these priorities while also maintaining support of member firm agendas. Through extending and deepening our influence with clients, talent and stakeholders, we will make greater impact and, as a result, strengthen our brand to better position Deloitte in the marketplace.

Deloitte Global seeks a Senior Analyst– Change and Adoption within the Digital experience department. This individual will support the rollout and adoption of digital products. This person will directly support the user community through person-to-person interaction and the creation of documentation and training videos highlighting new features, guidance, and best practices for digital products.

The Senior Analyst – Change and Adoption will be aligned to the Digital experience team within the Global Brand department and work with Change and Adoption Manager. Those with energetic personalities, strong initiative, self-motivation, and strong interpersonal skills will thrive in this team environment.

Responsibilities:
Create documentation and training videos highlighting new features, guidance, and best practices for Digital products. Assess materials and recommend changes.

Review existing documentation and training materials, update materials as needed. Update existing training materials with new screenshots and guidance from subject matter experts

Create and/or contribute to online help pages in support of the digital programs

Manage ongoing permissions and access requests

Lead the tracking of engagement and other adoption metrics for the projects

Develop and maintain relationships with member firm stakeholders and lead regular checkpoint calls to ensure engagement and satisfaction with Digital technology tools

Create and distribute program communications materials and announcements

Perform account audits for adherence to established standards & strategies for the Digital programs

Maintain internal program resource site and monitor community discussion board

Support Program community and leadership calls

Manage program communications and mailbox support

Maintain program distribution lists

Complete training on new products and capabilities as needed

Experience creating and maintaining training documents, guidelines, and other technical documentation

Experience posting on knowledge sharing and team collaboration sites

Ability to define and share best practices internally/externally

Manage key relationships with:
Change and Adoption team

Digital Product Manager(s)

Member firm and regional stakeholders

Education (degree):
Bachelor’s Degree

Other (Explain):
BA/BS in computer science and technology, digital marketing, communications, marketing, journalism, or a related field

Years of Experience:
3-5 years

Other (Explain):
At least 2 years of relevant digital marketing, social media management or online communications experience (preferably within training and product support activities)

Technical Skills:

• Familiarity with content management systems (preferably Adobe Experience Manager)
• Advanced knowledge of Digital marketing tools and concepts
• Fluent with Microsoft Office suite (e.g., Excel, Word, PowerPoint)
• Experience with Web conferencing technologies (e.g. WebEx, Skype, Zoom)
• Experience with knowledge sharing systems
• General knowledge digital marketing/social media marketing best practices

Other Qualifications

• Excellent written and oral communication skills (English)
• Strong analytical and organizational capabilities
• Strong attention to detail
• Passion for technology; an early adopter who quickly learns new technology
• Understanding of project management
• Experience developing ‘how-to’ guidance or technical training materials
• Experience managing shared Outlook calendar and mailboxes
• Very strong interpersonal, organizational, and customer service skills
• Comfort working in a global, multi-cultural, matrix environment
• Demonstrated ability in working with all levels of management
• Very strong relationship building/relationship management skills
• Practical and pragmatic approach to delivery
• Strong self-motivated and independent thinker who has experience working in a virtual environment
• Outstanding project management, time management, and organizational skills
• Strong collaboration skills: team-oriented with ability to manage multiple projects at once
• Demonstrated initiative, resourcefulness, follow-through, detail-oriented, and problem-solver
• Ability to work flexible hours to support different time zones

Location: Hyderabad, India

Work timings: 2 PM to 11 PM

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Requisition code: 162664