Full Job Description
Human Capital
The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.
Human Capital as a Service
Helps clients sustain organizational performance and enables ongoing insights into the organization with a set of services and solutions that extend capabilities with products, solutions and operates capabilities provided as a service. The HC AMS team is a core component of our Human Capital which help clients sustain Organizational performance by helping to manage, enhance, and maintain custom or packaged HR software. Deloitte provides full-cycle AMS from upfront advisory services through application optimization and innovation. Keeping the employee in mind, all our services cater to improving an organization’s productivity through their human capital asset.
Work You’ll Do
Participate in the full lifecycle of an AMS project including, System enhancements, Support and Maintenance, in adherence to Service Level Agreements
Work on Incident Management activities like Incidence logging, Triage, Tracking and Resolution on severity basis, and Problem Management activities of Root Cause Analysis and Error Handling.
Participate in requirement gathering for identified changes (small and medium enhancements) based on Request for Change documents, and translate business needs into technical/functional design specifications
Work with IT Service Management (ITSM) tools like ServiceNow for Level based (L1, 2 or 3) support
Maintain and monitor data conversion assigned activities during all phases of project
Research, document, configure and test all functional elements involving rules and policies
Collaborate with the technical consultant and other project team members to ensure configuration of the functional specifications have been met – additional requirements
Collaborate with project teams and client stakeholders in a virtual environment to support project delivery
Support deployment activities including involvement in local design workshops, and hyper care related activities
Manage integration of WFM system with other systems like HR, payroll etc.
Knowledge in one or more of the following areas: Workforce Management concepts, Infor WFM, Java/J2EE, ITSM tools, RACI Matrix, RAID Log and ITIL practices.
Additional Responsibilities:
Participate/ Lead in the full lifecycle of a project including, Business Analysis, Functional Specification, System Configuration, Design and Testing
Participate in requirement gathering and translate business needs into a systems design specification
Maintain and monitor data conversion assigned activities during all phases of project
Research, document, configure and test all functional elements involving rules and policies
Collaborate with the functional consultants and other project team members to ensure configuration of the functional specifications have been met
Collaborate with project teams and client stakeholders in a virtual environment to support project delivery
Support deployment activities including involvement in local design workshops, implementation and hyper care related activities
Perform configuration, re-configurations, upgrades, enhancements, implementation, maintenance and user acceptance testing activities for large-scale timekeeping and workforce application
Act as technical liaison and subject matter expert with internal client organizations and peer technology partners on timekeeping and workforce application
Create and update detailed functional and technical design documents, plans testing strategies and test cases, user training documents and implementation documentation as necessary
Conduct production support, software upgrades, and regular audits, to ensure compliance
Maintain security related configuration, new labor level entries, employee groups and labor level sets. Act as liaison for application upgrades and coordinate communications and training
Work location – BLR/HYD/MUM/GUR, Timings – 9AM-6PM/ 11AM-8PM
The key skills required are as follows:
Bachelor’s Degree and Masters in Human Resource Management is desirable
WFS Certification in Configuration / Integration Specialist and above is desirable.
2+ years’ experience as a techno functional consultant in Time & Attendance system with Workforce Software.
Working with SQL, Java scripts along with WFM software’s such as WorkForce Software
Candidates with experience on WorkForce Software products (Time & Attendance, Absence Compliance Tracker, Advanced Scheduler and Workforce Analytics)
Configuration of policy, Profile baseline, pay codes and pay code mapping, accruals, premiums and transactions policies, basic scheduling and roles.
Experience in one or more of the following areas is added advantage: Consulting experience, Workforce Analytics and Interfaces
Strong analytical/problem-solving ability
Strong interpersonal skills
Excellent written and oral communication skills
Ability to work in teams and interact across all levels
Ability to deal with ambiguity and work pressure
Proficiency in MS Office, specifically MS Word, PowerPoint and Visio
Demonstrated experience in HR Service Delivery, HR Transformation, HR Shared Services is preferred
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Benefits
We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Be inspired by the stories of our people.
Professional development
You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.
Requisition code: 46420