Deloitte Hiring for Learning Operations – Manager – Hyderabad Job at Hyderābād Full Time

Learning Operations – Manager:

What impact will you make? The Opportunity

Are you an individual who wants to take opportunities to manage teams which work with global stakeholders providing an array of learning services? Would you like to be part of Learning operations (Global Talent Operations) which help Global member firms with their learning needs.

Work you’ll do

Key Responsibilities:

• Responsible for overseeing the operations lead by a AM. To ensure end-to-end service levels and issue resolution across learning process teams including Support, Administration and Technology operations both for Saba Cloud and Cura
• Providing the channels/mechanisms to support high quality, on time delivery of Learning Operations services (Case Management, Escalation Management, Known Issue Management for efficient operations)
• Monitoring key metrics and providing Leadership reports
• Responsible for the learning escalation queue including prompt action, assignment and communications.
• Ensuring strong relationship and collaboration with USI based GTS leads
• Drive Continuous Improvement and contribute in areas of Quality, Operational excellence, Communication and Talent Management in learning operations.
• Actively contribute to Learning operations roadmap and execution planning.
• Responsible for performance management, coaching and development of Global Learning Operations (GLO) middle management group (AMs)
• Provide management support to USI Learning Strategy team members in terms of logistics, resource management, USI HR policies and recruiting.
• Contribute to Talent hiring, training and development for USI based Learning teams
• Participate and lead as required, initiatives for Learning Operations.
• Provide Managerial support and leadership to team(s)
• Team Management/Teaming
• Supervise 5-6 Assistant Managers and be able to manage their performance
• Coach and guide the Assistant Managers in building the successors and career growth
• Mentor team members (AMs and Staff) as and when required
• Contribute in recruitment and training of staff

Responsibilities

In Learning Operations, we provide support to our Deloitte professionals globally with their Learnings. As a manager, you will be responsible for overseeing the operations of multiple learning operations teams which are led by Assistant Managers.

At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.

Work location: Hyderabad

Work timings: 2 PM to 11 PM

The Team

Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhance the trust of the entire talent network. Quality is our top priority, and by focusing on exceptional client service, we continue to raise the bar on quality and deliver greater value to our clients.

Qualifications:

Required:

• Overall experience between 8 to 10 years
• At least 4-6 years in people management capacity, & operations management
• Strong Operations management experience
• Demonstrated ability to manage, and prioritize tasks
• Exceptional and effective verbal and written communication skills
• Should have worked in global environment
• Strong interpersonal skills and a track record of fostering a respectful workplace
• Ability to mentor, coach, and guide delivery teams on process and quality excellence
• Effective teamwork and networking skills
• Sensitivity for dynamic business needs
• Agility to adapt to changing landscapes

Preferred:

• Prior experience on any LMS and ticketing systems
• Advance level knowledge on MS tool

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.