Reference:
Work Experience: 2.0 Year(s) To 3.0 Year(s)
CTC Salary: 0.00 LPA TO 0.00 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: Logistic/Freight/Courier
Location:
Navi-mumbai
Posted On: 20th Dec, 2021
Job Description:
We are having an urgent opening for the position of Customer Support Executive for a reputed company at the Vashi(Navi Mumbai) location.
Job Description:
Responding to inquiries of all the customers in the most efficient manner
Regular updates and follow up with Clients / Liners /Shipping lines & Other service providers
Container booking and placements with various Shipping lines/carriers etc
Should be well aware of the various stages/procedures involved in C/clearing & freight forwarding
Dealing with various transporters for arranging delivery at various CFS after approval of Operations department.
Regular follow-up with internal departments to get updates on client issues.
Maintaining data of all Clients / Potential Clients
Up-To-Date reporting to clients with the cargo status pertaining to various shipments
Candidate’s Profile:
Fluency in Spoken and Written English
Polite & good mannerism while dealing with all the clients & colleagues
Computer Literacy (MS Office / Windows)
Very quick in responding to Queries / Issues
Should be able to think out of the box & focus on in-hand issues
Key Skills :
“coordination”
“customer Service”
Company Profile
The Organ-zat-on -s a well-establ-shed, h-ghly progress-ve ent-ty and an ‘-nnovat-ve – prov-der’ deal-ng w-th every aspect of -MPORT & EXPORT – w-th pure determ-nat-on, unmatched eff-c-ency, and uttermost perfect-on. The Company -s a young, dynam-c and enthus-ast-c ‘-nternat-onal – Prov-der’ located at a strateg-c locat-on ‘Nav- Mumba-’ wh-ch -s very close to JNPT Port, one of the lead-ng ports -n -nd-a.The determ-nat-on to d-vers-fy globally and the extens-ve knowledge ga-ned through years of exper-ence has to lead us to expand our network -n the major c-t-es of -nd-a e.g. Al-garh, Bhadoh-(Varanas-),Moradabad, New Delh-, Pan-pat , Pune, and the ‘bus-ness assoc-ates’ -n Chenna-, Coch-n, Ja-pur, Jodhpur, Kanpur & Tut-cor-n wh-ch enable us to prov-de qual-ty & prompt serv-ces towards both A-r & Sea sh-pments to/from -nd-a.