DBS Bank Hiring for Specialist, Operations, Shared Services-Multi-role, Corporate Banking Job at Lucknow Full Time

Branch Operations – Retail Branch Banking, Customer Service

This position exists due to the need for managing and controlling the Branch Operations and for ensuring smooth functioning of the branch. Provide strong support to Branch Head and BU’s to enable them to focus on customers and revenues. Maintain the risk, control and governance standards as per DBS Bank policies and guidelines.

Key Accountabilities

• Jobholder is responsible for entire Operations of the Branch as per defined Job responsibilities.
• Ensure adherence with laid down processes and controls and manage Operational Risk for the Branch.
• Adherence to agreed TATs with Business thereby ensuring customer satisfaction.
• Compliance with all regulatory and internal guidelines and policies relevant to Bank.
• Manage audit at Branch and ensure minimum satisfactory rating at all times.
• Ensure smooth functioning of the Branch by supervising activities relating to Facilities Management, IT, CRESA, GPS at branch level.

Job Duties & responsibilities

• Ensure adequate coordination with centralized operations teams to maintain high quality service and customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by/from the Branch.
• Monitor SLAs with all the Central Operations units.
• Participate in all critical system enhancement and process improvement exercises within department.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Any other responsibilities as assigned by Senior Management from time to time.

Core Competencies

• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.

Technical Competencies

• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Knowledge of regulatory and compliance environment and working knowledge of matters relating to ICC, Legal, Admin etc.
• Analytical skills.

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