DBS Bank Hiring for Senior Officer, Specialist, Contact Centre, Corporate Banking, Technology And Operations Job at Chennai Full Time

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job duties and responsibilities

• To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
• To understand customer’s needs and provide solution / attention to them
• To fulfil customer requests, ensuring total customer satisfaction
• To demonstrate strong work commitment and work ethic
• To solicit customer feedback
• To adhere to schedule of work & be available for deployment at short notice when on standby
• Open to work shifts across Monday to Sunday (it is not 24/7).

Experience

• Minimum 3- 5 years of Banking experience.
• Experience in Indian Banking industry
• Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
• Experience in phone banking operations
• Understanding of RBI Regulations
• Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
• Excellent Communication skills, good writing skills
• Willingness to learn new product

Technical Competencies

• Experience in Indian Banking industry
• Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
• Experience in phone banking operations
• Understanding of RBI Regulations
• Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage

Education

• Graduate / Post Graduate