Responsible for Loan processing at his/her respective Branch,
Achievement of Renewal targets and support the overall achievement of branch target
End to End Process management including handling Audit and Compliance guidance.
Ensure the branch/DST personnel are trained on the required process periodically.
Handle the audit regarding JDL and ensure correction if any
Key Accountabilities
Handling Entire Gold Loan Operations at the Branch.
Monthly Disbursement and Book Targets of mapped Branch
To ensure that each Loan Transaction is done as per defined Product, Process guidelines and fully compliant
Calling up Renewal base and ensuring renewal conversion as per Targets, with minimal/no attrition
Handling all Gold Loan Audit and Compliance related matters.
Support Branch through Appraiser Identification/Onboarding and ensure Marketing Collaterals / Stationary are available as per requirement.
Job Duties & responsibilities
Handling Gold Loan Customers in the Branch, explain Product Features, handling queries from customers, support in documentation and End to End Loans processing in LOS.
Clear and resolve all Audit queries, FCU queries
Handle Gold Loan Customer servicing
Responsible for Insurance Cross Sell targets
Manage the training agenda for the branch to ensure the Branch staff/DST are following the required procedures