DBS Bank Hiring for Analyst, Specialist, Contact Centre, Corporate Banking, Technology And Operations Job at Chennai Full Time

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Custodian of delivery of superior service experience to relationships of IBG1,2 and 3 clients
• Responsible for managing face to face interactions with walk-in customers at the counter and initiate telephonic interactions with other key stake holders towards superior service delivery.
• Monitor day to day processing / delivery of all Cash/Trade Products with primary purpose of meeting best service standards.
• Ensure the customer transactions as processed by operations as per laid down operating procedures and with strict adherence to the laid down TAT’s, highlight any lapses identified if any.
• Maximise customer satisfaction, retention by maintaining “Top of the Class” service standards in all client interactions (both internal clients and external clients).
• Maintain high level of knowledge across Cash Management Products, Trade Products, IDEAL, E Advise, Virtual Accounts, Doorstep Delivery etc, and keep it updated at regular intervals.
• Is expected to possess a good understanding of banking operating modules and should also be well versed with FEMA guidelines.
• As a Team Player, work closely with Relationship Managers, regional Managers, Large Business Relationship Managers.
• Be a permanent support for all customer engagement activities from time to time.
• Optimise cost for the bank.
• Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines.
• Comply with all internal process and compliance guidelines.
• Report all Suspicious Transactions to the CE Head/City Head / Business Unit Head.
• Ensure that the training needs are identified for self, communicate to the central team for getting the relevant training program done.

Requirements

• Minimum 6-8 years of customer’s service experience in banking / financial services industry.
• Prior experience of banking and financial services will be preferable and an added advantage.