DashNinja Technologies Private Limited Hiring for Customer Support Specialist Job at Hyderābād Full Time

A Customer Support Specialist is a technical expert and advisor responsible for providing efficient and professional support to our US-based customers and business partners by applying product knowledge with increasing autonomy for clarifying, troubleshooting, communicating, and documenting solutions for medium to advanced customer issues. Further, captures the trends and issues identified through that work to build knowledge bases and other resources to further enable our customers.

Responsibilities:

• Handle customer support requests and respond to tickets received via support desk

• Troubleshoot and diagnose product issues/bugs and apply creative solutions for resolution/workarounds independently or with the support of the operations team.
• Ensure all users receive an outstanding level of support during low and peak seasons.
• Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.
• Develop and maintain a deep knowledge of the product.
• Detecting and fostering continual improvement in the product and its interface.
• Build a detailed knowledge base by working with appropriate teams to reduce the inflow of support requests.
• Monthly/weekly/daily requests trend analysis, providing custom reports to divisions to management

Skills:

• Work experience of 2-4 years in a customer-facing/technical support role.
• Should be tech savvy or experienced in troubleshooting applications in a SaaS environment.
• Clear, concise, and effective written and oral communication skills including grammar/punctuation.
• Should demonstrate the willingness to learn and acquire new skills.
• Exceptional capacity to prioritize in a fast-paced, dynamic environment.
• Think outside of the box to continuously improve the way we work.
• Meticulous attention to detail.
• Should be open to dynamic work schedules.
• Good to have work experience with any support system (ZohoDesk/FreshDesk/ZenDesk/Microsoft Dynamics, etc.)
• Any graduation/post-graduation.
• Education from the US will be an added advantage.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹450,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Night shift