Inviting applications for the profile of ‘Customer Service Executive’. The candidate must be a graduate with minimum 0 to 1 years experience in Guest Assistance / Airport Coordination or Customer service in the service / hospitality industry. Should have strong customer service orientation and proficiency in English language. A brief of the duties & responsibilities is as follows:
Interaction with Guests and briefing as per the briefing sheet, if required.
Facilitate all activities involved in the arrival and departure transfer of guests.
Responsible for strictly following the prescribed procedures & making the guest comfortable & their experience memorable.
Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
Assist the guest at the time of check in & check out at the hotel.
Brief the guest about complete tour itinerary (If required).
Reconfirm the flight, hotel, vehicle & all other details before transfer.
Entering data in the system and maintaining records, as required.
Assist the client in all possible ways in consultation with the file handler and branch in-charge.
Provide clients’ feedback to the operation teams.