Our client has been creating and building one of the most iconic children’s organic health food brand. Nearly 5 years old, the company is well known for their products made out of millets, combined with interesting and natural flavors like strawberry, chocolate etc that are appealing to kids.
The founders are food and nutrition experts, who also have made their mark in their professions in sectors like public health and finance. Their online presence and their sales numbers speaks volumes about the quality and taste of the products that are popular in India and around half the world.
As a Customer Delight Officer, you will manage a team of customer service agents and nurture an environment where they can excel through encouragement and empowerment
What you will do:
Improving customer service experience: Handling all customer queries and complaints raised on the communication platforms like Facebook, Instagram, Email, Whatsapp and telephone
Taking ownership of customers’ issues and follow problems through to resolution
Assisting in developing service procedures, policies and standards
Analysing data and maintaining reports
Collating responses from team on different complaints etc and seeing the trend of complaints and working around the same
Required Candidate profile
What you need to have:
Candidates from Taj / Oberoi / Good Hospitality Industry
Process based customer management service or some kind of technology awareness of SF etc.
Can be long term remote hiring or ok with Office as well
These people would be handling team of executives for chatt and call (60:40)
Team will be 2 to start with and can grow upto 8
Cross functional team exp is additional benefit
Persistence, Patience and Commitment and attitude needs to be right.
Tech savvy / Softskills
Keyskills
complaint handling
data analysis
customer management
problem solving
customer delight
operations
cross – functions
hospitality industry
calls
chats
customer queries
social media
reporting
Desired Candidate Profile
Please refer to the Job description above
Company Profile
Unnati
Our client has been creating and building one of the most iconic children’s organic health food brand. Nearly 5 years old, the company is well known for their products made out of millets, combined with interesting and natural flavors like strawberry, chocolate etc that are appealing to kids.
The founders are food and nutrition experts, who also have made their mark in their professions in sectors like public health and finance. Their online presence and their sales numbers speaks volumes about the quality and taste of the products that are popular in India and around half the world.
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Recruiter Name:[email protected] Company:UnnatiReference Id:JB-670Website:http://www.myunnati.com