Crossbeats Hiring for Customer Support Executive (Email ,Chat Process) Job at Bangalore Full Time

Job Description

Crossbeats is fully-loaded e-commerce producing futuristic and design-rich smart tech products ranging from wireless, true wireless earbuds, Bluetooth accessories, and smartwatches. Join our young, dynamic, and multitalented team in their journey to deliver the best smart tech products to the new Indian youth.
Primary Responsibilities:

• To assist customers with queries related to their order status, available products, dispatch details, payment details, etc via Emails and deal with multiple customers at the same time.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Managing of the Returns and Refunds Process
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Knowing our products inside and out so that you can answer questions.
• To manage Social media (facebook, twitter) and App queries
• Coordinating with different courier partners, to get an update on the delivery status etc
• To manage all daily tasks and duties related to the process with strict compliance to guidelines.
• Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience

Basic Qualifications:

• A minimum one year experience in Customer Support Profile required in E-commerce with proficiency in written as well as verbal communication.
• Must be Customer centric.
• Extreme dedication, sincerity and willingness to go the extra mile
• Excellent knowledge of basic computer skills.
• Desire to work in a fast-paced, challenging environment.
• Experience with e-commerce, retail, advertising, or media would be an advantage
• Bachelor’s degree required

Job Detail

• Job Id
  JD1968671
• Industry
  Not mentioned
• Total Positions
  1
• Job Type:
  Full Time
• Salary:
  Not mentioned
• Employment Status
  Permanent
• Job Location
  Bengaluru, Karnataka, India
• Education
  Not mentioned
• Experience
  Year