CPM Hiring for Slovakia – Dyson Danish Customer Service and Sales Agent at Orissa Full Time

Job Responsibilty

Who we are

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages

What we are about: We’re People People.

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Job

Dyson – Danish Customer Service and Sales Agent – Slovakia

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world

What you will Achieve

Be a Dyson Ambassador by educating Owners and Customers on Dyson TechnologyEnsure you are giving a great customer experience, even when customers are unhappy and doing everything you can to quickly resolve any issuesHave a full understanding of Dyson’s products and brand values and convey these at all timesGive feedback and provide insight into the key areas that drive a poor Owner ExperienceUpsell to the latest technology and cross sell across the different categoriesLog customers reasons for contact and leave notes on customer recordsAdhere to all legal requirements and client requirements such as GDPR and PCIHandle a mix of Inbound Telephone Calls and Emails as required and depending on demandTo strive for First Contact Resolution and resolve customer queries.Be efficient and productive in order to service the customers within agreed Service Levels to achieve TargetsFollow the defined processes and customer handling rules outlined by the clientUse the required systems to resolve customer issues and take the recommended next best actionAttend necessary training courses (internal and external) to maintain a high level of competency in your role
What we look for

Experience in the customer service industry and ideally in a Contact Centre environmentDedicated and hardworking and passionate about giving a great customer experienceHave the ability to connect with customers, build rapport and show empathyAble to communicate clearly and effectively through the written and spoken word of Danish language to the level of C1 – C2 along with English to a level of B2- C1Outgoing and always asking appropriate questions to ascertain customer needsYou’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.The ability to demonstrate our company DNABe well organised and able to prioritise your workload with the ability to work under pressureBe able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and DysonFlexible and able to adapt to change easily as this is a fast-paced environmentProfessional, proactive, positive and with a “can-do” attitudeGood computer skills and experience with MS Office
What you can expect from us

Besides being part of a brand-new and exciting start up in Slovakia working within a great international environment, if you are office based you will be based in our newly opening grade A office, very close to the town center. Local transport amenities run almost adjacent to our office, there is ample parking on-site and excellent amenities within a few minutes of the office building.

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

If you demonstrate the skills and behaviours, we are looking for and join our team we will offer you a range of great benefits which set us apart from our competitors which include.

A Permanent Contract (Indefinite)Highly competitive base salary of €16,500 per annumFood Vouchers €100 Per Month (€1200 per annum with no employee contribution)Introducing a commuting allowance €50 Per month (€600 per annum for 100% in the office)Excellent working from home allowances €50 per month (€600 per annum for 100% working from home)Very achievable bonuses that you can controlOutstanding work location and facilitiesBest in class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environmentThe chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period.
If you want to know more, then we are ready to meet you…….

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.