Here are the key responsibilities of the front office manager:
Guest Check-in and Check-out: The front office manager is responsible for ensuring efficient and friendly guest check-in and check-out procedures. They supervise front desk staff, monitor guest arrivals and departures, handle reservations, assign rooms, and ensure accurate billing and payment processing.
Customer Service: Providing exceptional customer service is a primary responsibility of the front office manager. They train and guide front desk staff to deliver a high level of hospitality and professionalism. They handle guest complaints or concerns, resolve issues promptly, and strive to exceed guest expectations.
Staff Supervision and Training: The front office manager recruits, trains, and supervises front desk personnel, including receptionists, concierge staff, and bellhops. They establish performance standards, conduct regular staff meetings, and provide ongoing training to enhance their skills and knowledge. They also handle scheduling, leave management, and performance evaluations.
Reservation Management: The front office manager oversees reservation management, ensuring accurate and efficient handling of guest bookings. They coordinate with the reservation team to manage room inventory, monitor availability, and implement strategies to maximize occupancy and revenue. They may also collaborate with the sales and marketing team to develop pricing strategies and promotional offers.
Front Office Administration: Managing front office administration tasks is an essential responsibility. The front office manager maintains guest records, handles paperwork, and ensures compliance with data protection and privacy regulations. They may also be responsible for maintaining inventory of office supplies, managing petty cash, and preparing s related to front desk operations.
Communication and Coordination: The front office manager serves as a central point of communication and coordination between various hotel departments. They liaise with housekeeping, maintenance, food and beverage, and other departments to ensure smooth operations and guest satisfaction. They also collaborate with other managers to address interdepartmental issues and improve overall efficiency.
Technology and Systems Management: The front office manager oversees the implementation and maintenance of front office systems and technologies, such as property management systems (PMS) like IDS, online booking platforms, and guest communication tools. They ensure that the systems are functioning correctly, train staff on their usage, and keep up-to-date with emerging technologies in the hospitality industry.
Financial Management: The front office manager contributes to financial management by monitoring revenue generation and controlling costs. They analyze financial s, track room occupancy, manage cash handling procedures, and implement strategies to optimize revenue and minimize expenses. They may also be involved in the budgeting process and forecasting.
Safety and Security: The front office manager plays a role in ensuring the safety and security of guests and hotel property. They implement and enforce security protocols, monitor surveillance systems, and handle emergency situations in coordination with other departments. They also train staff on safety procedures and maintain a secure environment for guests and employees.
Overall, the front office manager is responsible for overseeing front desk operations, maintaining high standards of customer service, and ensuring efficient coordination between departments to provide a seamless guest experience in a hotel.
Job Type: Full-time
Salary: ₹22,000.00 – ₹28,000.00 per month
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