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Consilio LLC Hiring for IT Support Specialist Job at Bangalore Full Time
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Overview:
Job Summary:
Essential Functions:
Education Requirements:
Education Requirements:
Associate degree or higher.
Bachelor’s degree in a technology-related field preferred.
Certification Requirements:
Network+ and A+ certifications preferred.
Experience Requirements:
At least 1 year experience or equivalent in another technical role.
Prior experience in eDiscovery industry preferred.
Job Summary:
The IT Support Specialist leverages excellent customer service skills to provide IT level support to a wide range of clients of varying abilities across a range of platforms. Working in a fast-paced environment the IT Support Specialist will provide day-to-day technical support for security systems, applications, and end-user hardware for both our clients and employees
Responsibilities:
Essential Functions:
- Account management – using application systems such as Active Directory, PingID, Citrix, FTP, and other various online review platforms.
- Support end-users (customers and employees) – with range of application and hardware issues, within specified service level agreements (SLAs).
- Strong written and verbal communication skills required – in order to provide highest level of customer service (whether via ticketing system/phone/screenshare) and to thoroughly document resolution steps.
- Attend various team and departmental meetings both in-person at local office location and via teleconference.
- Publish and maintain internal articles in knowledge base.
- Collaborate with other application services and/or infrastructure teams to resolve multi-faceted environment issues.
- Participate in periodic application services or technology projects to improve overall efficiency and/orservices.
- Conduct training for new hires and/or act as mentor to less experienced team members.
- Perform other duties as assigned.
Qualifications:
Education Requirements:
Associate degree or higher.
Bachelor’s degree in a technology-related field preferred.
Bachelor’s degree in a technology-related field preferred.
Education Requirements:
Associate degree or higher.
Bachelor’s degree in a technology-related field preferred.
Certification Requirements:
Network+ and A+ certifications preferred.
Experience Requirements:
At least 1 year experience or equivalent in another technical role.
Prior experience in eDiscovery industry preferred.
Software Requirements:
Proficiency with Windows and Mac operating systems.
Proficiency with Microsoft 365 and Office applications.
Prior experience with Active Directory, PingID and Citrix preferred.
Proficiency with Microsoft 365 and Office applications.
Prior experience with Active Directory, PingID and Citrix preferred.
Skill Requirements:
Highly logical with excellent problem-solving skills.
Quick to learn new applications and ability to thrive in a dynamic environment.
Ability to interact with end-users in a professional manner in variety of settings
(in-person/email/phone/screenshare/chat).
Quick to learn new applications and ability to thrive in a dynamic environment.
Ability to interact with end-users in a professional manner in variety of settings
(in-person/email/phone/screenshare/chat).
Ability to communicate resolution steps in a clear and concise manner to end-users.
Attention to detail, ability to multi-task and strong typing proficiency all an absolute must.
Attention to detail, ability to multi-task and strong typing proficiency all an absolute must.
Consilio’s True North Values
Excellence
We strive to make every client our advocate
Passion
We DO because we CARE
Collaboration
We win together through teamwork and communication
Agility
We flex, adapt and embrace change
People
We value, respect and invest in our teammates
Vision
We create clarity of purpose and a clear path forward
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion,
sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally
protected status.
Excellence
We strive to make every client our advocate
Passion
We DO because we CARE
Collaboration
We win together through teamwork and communication
Agility
We flex, adapt and embrace change
People
We value, respect and invest in our teammates
Vision
We create clarity of purpose and a clear path forward
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion,
sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally
protected status.
Network+ and A+ certifications preferred.
Experience Requirements:
At least 1 year experience or equivalent in another technical role.
Prior experience in eDiscovery industry preferred.
Software Requirements:
Proficiency with Windows and Mac operating systems.
Proficiency with Microsoft 365 and Office applications.
Prior experience with Active Directory, PingID and Citrix preferred.
Prior experience in eDiscovery industry preferred.
Software Requirements:
Proficiency with Windows and Mac operating systems.
Proficiency with Microsoft 365 and Office applications.
Prior experience with Active Directory, PingID and Citrix preferred.
Skill Requirements:
Highly logical with excellent problem-solving skills.
Quick to learn new applications and ability to thrive in a dynamic environment.
Ability to interact with end-users in a professional manner in variety of settings(in-person/email/phone/screenshare/chat).
Ability to communicate resolution steps in a clear and concise manner to end-users.
Attention to detail, ability to multi-task and strong typing proficiency all an absolute must.
Consilio’s True North Values
Excellence
We strive to make every client our advocate
Passion
We DO because we CARE
Collaboration
We win together through teamwork and communication
Agility
We flex, adapt and embrace change
People
We value, respect and invest in our teammates
Vision
We create clarity of purpose and a clear path forward
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion,
sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally
protected status.