Compton Computers Pvt Ltd Hiring for Desktop Support Engineer Job at Kālkāji Devi Full Time

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Desktop Support Technician is to provide second line support for all the customers of Compton Computers P Ltd. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.

Main Duties and Responsibilities:

To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.

To assist all our users with any logged IT related incident when called upon.

To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible;

Escalating incidents to other support teams where necessary.

To accurately record, update and document requests using the IT service desk system.

To install and configure new IT equipment.

To resolve incidents and upgrade different types of software and hardware

To resolve incidents with desktops, laptops, printers, copiers and scanners

To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Job Type: Full-time

Salary: ₹20,000.00 – ₹22,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor’s (Preferred)

Experience:

• IT: 2 years (Required)
• total work: 2 years (Required)

Speak with the employer
+91 9811305760
Expected Start Date: 11/07/2022