Commonwealth Bank Hiring for Customer Banking Specialist Nuriootpa Job at North District Full Time

Do work that matters

As a Customer Banking Specialist, you’ll deliver an exceptional customer experience to new and existing customers. With a strong focus on customer education, you’ll help our customers use and understand our new self-service banking tools. By identifying customer needs, you’ll also advise them around products that could improve their financial wellbeing.

Whether it’s an efficient transaction or an introduction to our world class technology and specialist teams, your role is essential in adding value to the customer experience.

In addition to supporting local customers in person, Customer Banking Specialists in Multi-Channel Branches assist customers from across Australia with their everyday banking needs over the phone and through our Messaging and Social Media channels.

See yourself in our team

The Retail Bank is the public face of CommBank – in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Our branches continue to evolve with our business as we focus on meeting our customers’ changing needs and educating about our award winning technology.

You will work collaboratively with your broader team to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

What will help you succeed?

To be successful in this role you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.

You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.

You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.

Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

If this sounds like the role for you then we would love to hear from you. Apply today!