The Commercial Banking Quality Management group is responsible for performing reviews on completed transactions to provide production teams with a analytical view of errors committed during processing. The CB Quality reviewer will work closely with our Operations teams and Onshore Quality teams for coordinating
all aspects related to Loan servicing related activities.
Responsibilities
• Perform Quality Reviews. Monitor and actively prioritize workloads. Proactively send emails for missingbatch works/evidences. Work with a pedantic approach
• Review & Validation of appropriate loan documents/promissory notes/loan servicing terms as listed in theStandard Operating Procedures / Guidelines
• Manage prioritization and Assess risks in processes and ensure timely escalation
• Ability to work under pressure and deal with high volumes
• Ability to interpret and analyze documents, co-relate and analyze impact to overall processes and feedresults into the decision making process
• Identify gaps/exceptions and recommend possible solutions
• Timely escalate all Process related issues from internal/external customers
• Ensure documentation conforms to the Bank’s legal guidelines, policies and standards, including riskmitigation through adherence to the control framework
• Drive Process improvements and other initiatives
• Engage in interactive dialogue with shake holder through active listening
Qualifications
• Graduates with minimum of 2-4 years of relevant experience or knowledge of loan documentation and accounting methodology and other documentation types
• Ability to review and analyze information from multiple sources and determine relevancy
• Excellent comprehension and observation skills
• Knowledge of Commercial Banking Products and Operations and related systems will be an added advantage.
• Logical & analytical skills
• Aptitude to work with numbers and deadlines
• Proactive approach
• Ability to grasp/learn new products
• Good computer skills including Microsoft office products (Excel, Word, Power point) will be an added advantage
• Proven ability to independently identify issues, analyze problems and provide viable account and documentation solutions
• Demonstrate creative problem solving and solid judgment/decision making
• Independent, self-motivated with an ability to adapt and be flexible in a team environment