br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Responsibilities:
Handle complex customer scenarios, document solutions, and effectively provide dependable and timely resolution to all product-related technical issues experienced.
Provide remote support delivery and perform problem cause analysis.
Collaborate with colleagues and other internal organizations to provide support services.
Anticipate customer needs and effectively address concerns related to their issue or resolution.
Provide direct technical assistance to customers via Skype, email, and chat.
Prioritizing and dealing with the issues in a timely manner.
Required Skills & Expertise:
Preferably up to 1 to 3 years of experience in a Technical Support role.
Working knowledge of APIs and their integration.
Proficiency in JavaScript or PHP debugging.
Hands-on experience with MySql and the ability to work with it.
Ability to resolve urgent customer issues in the most timely and effective manner possible and provide them accurate feedback.
Ability to work well in a fast-paced environment and demonstrable ability to handle various tasks with changing priorities.
Ability to successfully solve and narrow down reported issues, identify root causes by debugging them, and find creative solutions to address customer concerns effectively.
Knowledge of APIs and the ability to work with them.
Good oral and written communication skills.
Excellent problem-solving skills to achieve efficient results.
Exceptional customer service skills.
Preferred Skills & Expertise:
Questioning/probing skills, as relevant to the issue and level of the issue reporter.
Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
Utilize available time efficiently in order to achieve effective and efficient results.