Full Job DescriptionJob Description
Member of 24×7 Cloud Managed Cloud Support Services Team.
Working on escalated/production issues and providing solution adhering to the SLA.
Guide L1 engineers & work alongside for troubleshooting.
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Should be knowledgeable in Server Administration (Windows/Linux).
Qualification
B. Tech/MCA
Experience
3 – 6 Years
Must have skill
Should be knowledgeable in Server Administration (Windows and/or Linux)
Strong knowledge in Database administration preferably with certification
Strong knowledge in Web server configuration, fine tuning and management
AWS Cloud certifications – Associate / Professional level
Experience working on Cloud computing
Good to have skills
Excellent oral and written communication skills
Intermediate++ – Windows & Linux
Customer interaction experience
Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
Experience working on Scripting languages
Exposure to Automation
Experience working on ticketing system
Familiar with ITIL processes
Should be flexible to work in rotational shifts
Job Category: IT Software
Job Type: Full Time
Job Location: ChennaiIndia