Client of Nkrafterz Hiring for Customer Support Manager Job at New Delhi Full Time

Work Profile:

Role: Customer Support Manager

Preferable experience: 5-8 years

Location: New Delhi, Currently Work From Home.

Immediate Joiners will be Prefered.

Job Description: –

· A CSM will have to be knowledgeable enough to help brand new customers, while also working on the more complex issues that existing customers may have.

· Handling all social media channels for the company – Telegram, Youtube, Facebook, Instagram, Website management etc.

· Taking care of the channels to avoid any mishap in the chat channels. Maintain the decorum and professionalism of the channels

· Managing the customer support department’s day-to-day functions.

· Responding to escalated customer support issues.

· Implementing customer support processes to enhance customer satisfaction.

· Assessing support statistics and preparing detailed reports on the findings.

· Maintains customer satisfaction by providing problems-solving resources.

· Maximizes customer operational performance by providing help desk resources and technical advice.

· Stay informed on the latest industry techniques and methods.

· Conducts surveys and forms focus groups

· Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

· Resolves problems and disseminates advisories and warnings.

Requirements: –

· Preferably Female

· Must have experience in handling customer globally.

· Should have excellent communication skills spoken as well as written.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹1,000,000.00 per year

Benefits:

• Work from home

Schedule:

• Day shift

Experience:

• total work: 5 years (Preferred)
• customer handling: 5 years (Preferred)

Speak with the employer
+91 6283127838