Responsibilities:
∙Respond promptly to customer inquiries via email and chat, providing accurate and helpful
information.
∙Assist customers with product or service-related questions, issues, and concerns, ensuring a
positive experience.
∙Handle sales inquiries and provide product recommendations or upsell opportunities as
appropriate.
∙Utilize Zoho Desk to manage and prioritize customer tickets, ensuring timely resolution of issues.
∙Maintain a high level of professionalism and empathy in all customer interactions, striving to
exceed customer expectations.
∙Troubleshoot technical issues and escalate to the appropriate teams when necessary.
∙Collaborate with other departments, such as sales and product development, to address
customer needs and improve processes.
∙Document customer interactions and feedback in the CRM system for future reference and
analysis.
∙Meet or exceed established performance metrics for response time, resolution time, customer
satisfaction, and sales targets.
Requirements:
∙Proven experience in customer service, with a focus on email and chat support.
∙Strong written and verbal communication skills, with the ability to convey complex information
clearly and concisely.
∙Experience in sales or upselling, with the ability to identify opportunities and close deals.
∙Proficiency with Zoho Desk or similar customer service software is preferred.
∙Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
∙Ability to multitask and prioritize tasks in a fast-paced environment.
∙Empathetic and patient demeanor, with a genuine desire to help customers.
∙Problem-solving skills and the ability to think creatively to resolve customer issues.
∙Flexibility to work shifts as needed, including evenings and weekends.
∙Bachelor’s degree in Business Administration, Communication, or a related field is a plus.
Salary- 3.8-4.2lpa
Shift- US Shift