Classpro Hiring for Customer Support Executive (Software) Job at Mumbai Full Time

What we do?

Classpro is India’s leading online software for coaching classes. With 1000+ coaching classes using it daily in 150+ cities, it is changing the way coaching classes manage their business in India. We are a small team of young, highly enthusiastic, creative and performance-driven people who will do anything (literally) to deliver the best possible user experience to our customers. That’s exactly what we are looking for in you!

What we are looking for ?

We are looking for people who enjoy multi-tasking & would love to work in a startup. You will have ownership over customer relationships and will be their main point of contact from Classpro. You will help us with our software subscription renewals and payment collections.

Your Responsibility:

• Handle support requests from our customers – Provide prompt help & support to our customers.
• Following up with customers via phone for pending payment & subscription renewal
• Generating invoices, estimates and updating the same in software
• Coordinate with our internal tech team to get client issues resolved.
• Update and maintain our knowledge base of common issues faced by customers.
• Provide ongoing support to users, via phone, e-mail & chat, to ensure their success with Classpro.
• Working with clients, sales team, retention team & ensuring their success.

What do we expect from an applicant for this role?

• A person in this role needs to keep our customers happy, so we expect an enthusiastic, energetic and optimistic personality.
• You need to have excellent communication skills. He/She should be able to understand customer issues, resolve their queries and coordinate with our internal teams for help.

Expected Start Date: 15/9/2021

Job Type: Full-time

Salary: ₹18,000.00 – ₹30,000.00 per month

Schedule:

• Day shift
• Fixed shift

Work Remotely:

• Temporarily due to COVID-19