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At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.
Are you a problem solver? Do you like figuring out how things work and talking with others to share your knowledge? Would you like to work in an international team?
Clario partners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients’ lives motivates us every day!
Join our Bangalore team as a Customer Care Representative to provide world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide. You will be working with our globally based clients and other Clario team members in India, Hungary, Germany, the UK, the US and Switzerland – helping to bring, new drugs to market, more quickly and more safely.
In this role, you will:
Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
Document every customer interaction in a detailed and structured manner
Maintain and update our internal knowledge base and other sources
Handle re-supply and report requests in a timely and efficient manner
Assist clients with any technical problems with our equipment
Troubleshoot transmission or other equipment usage problems
Provide recommendations for service set-up, usage and troubleshooting
The ideal candidate will offer:
Availability to work full time and shifts (rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)
Must have excellent written and spoken English language skills.
Good capacity for teamwork
Ability to work independently and demonstrate initiative in resolving issues
Patience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations for Clario clients
Effective written and verbal communication skills; able to speak well and represent Clario in a professional manner