Clariant Hiring For Senior Process Associate-Order Management NORAM at Airoli, Navi Mumbai, Maharashtra Full Time

Purpose of the Job

To provide effective demand servicing to customers. Ensure effective communication to customers (internal /external) on status of supply and availability of material.

Responsibilities

Essential Function 1: Order Management

• Sales order processing (create, change, reject) of all order types upon rule set provided by the principal
• Responsible for CSD activities
• Close interaction with Sales, Affiliates and Agents
• Release incl. SAP delivery creation, monitor and check open Sales orders
• Sales orders (L/C, delivery block, pricing, export license, bottleneck product, Pop-up handling)
• Review periodically of pending orders co-ordinate with BU for suitable action
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order
• Ensure timely deliveries to customers and improving delivery performance ratings
• Handles paperwork requests: COA, SDS, TDS, COO, NAFTA cert., ISO cert

Essential Function 2: Communication

• Close interaction with Marketing, Sales, RO, Affiliates and Agents
• Timely communication to the customer on their order position on update supply / availability
• Co-ordinate with Finance for getting SO released from Credit Block
• Co- Ordinate with SCM/TSD for ensuring timely availability of material to meet supply deadlines
• Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
• Transport Manager, Order Fulfiller, Credit Management)
• Give feedback on order status and handle issues and claims
• Proactive information of all involved parties
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order
• Communicate with different group functions towards prompt response to Customers

Essential Function 3: Service Level Agreement

• Achieve 100% delivery performance with customers
• Achieve 100% delivery performance with key customers
• Strictly follow FIFO system for FG supplies.
• Monitor the pending orders & Pruning of orders more than 3 months old
• Monitor pending orders.
• Aviation coverage 24/7 during season

Essential Function 4: Complaint Handling

• Capture customer complaints / complaint notifications in QNS system
• To initiate QNS process against customer returns for wrong supplies / Wrong Price / Logistic issue
• Arrange to issue debit/credit note to customer

Essential Function 5: Coordination

• Communicate with customers (internal/external), Affiliates, Transport, Order Fulfiller, Credit Management
• Feed back to the customer, OC /Dispatch information, Status of the order
• Initiate new Customer creation request

Essential Function 5: ISO Compliance

• Ensure adherence to internal and external guidelines as per ISO
• Implementation of quality / continuous improvement
• Review of SOP and WI

Requirements

Education: BA/ B Sc/B Com degree or equivalent in related field

Business experience:

• 3-5 years relevant experience in Customer Service.
• Working experience with a captive or outsourced shared service center
• SAP SD module experience
• Quality experience in operational order execution and good understanding of the OTC process
• Profeciency in MS-Office, General knowledge of SAP

Our Offer

An opportunity to work in a dynamic and challenging environment which will allow you to leverage your existing skills as well implement strategic projects.

Clariant is a focused and innovative specialty chemical company based near Basel in Switzerland. Last year the company recorded CHF 6.6 billion in sales harnessing the talents of its 18 000 employees across 53 countries.

Clariant’s portfolio is optimized for future growth, with a focus in four business areas: Care Chemicals, Catalysts, Natural Resources, and Plastics & Coatings.

We believe that our growth is all about our customers and their success. Investment in innovation capabilities and developing inspiring environments for courageous and determined minds are therefore key to reaching our goal.

Join us and help create sustainable value through chemistry for customers all over the globe.

[Not translated in selected language]

• Learn more about Clariant
• Follow us on Facebook , Twitter and LinkedIn
• Our commitment to people – download our Employment Standards Brochure