City Star – Mercedes Benz Hiring for Sales Consultant Job at India Full Time

1.Meeting and Greeting
 Proper greeting of customer in showroom or field areas
 Introduction of self, offer business card
 Assist customer when the requested salesperson is not immediately available
 Offer refreshment, child care or guidance to other products and services if required.

2.Analysis of needs and requirements
 Observe customer’s conversation to find out requests, needs and desires
 Check, discuss and clarify needs by using questioning techniques (open, target and close questions)
 Capture prospect details in “Prospect card”
 Based on needs analysis, recommend a product that meets requirements
 Provide estimation of product sales process (lead time for product arrival)

3.Product demonstration (static and dynamic)
 Able to relate features to advantages and benefits for customers
 Provide proof of the benefits (e.g. test drive, literature and data, etc)
 Static demonstration
 Perform dynamic demonstration/ test drive with planned route and professionalism
 Discuss experiences with customer after static or/and dynamic demonstration

4.Presentation of offer
 Present offer of the right match to customers needs
 Present other packages ( accessories packages)
 Discuss and clarify terms and conditions of offer (especially promotional offers)

5.Handling of objections/ difficult customer interface/ negotiation

 Argumentation focused on the customer benefits and not on the price (value for money)
 If the salesperson has no solution, communicate with the manager
Closure of sale
 Prepare all necessary documents
 Explain sales contract, record details properly and review with customer
 Obtain confirmation

6.Delivery of new vehicle
 Inform all internal parties of schedule delivery
 Preparation of vehicle deliver documentation
 Inspect vehicle and confirm delivery time with customer
 Present and explain all features of the vehicle, celebrate the delivery of the car
 Obtain receipt of vehicle by customer
 Ensure that the company received the payment
 Introduction to the service advisor

8.Follow-up after delivery, build and enhance customer relationship
 Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month)
 Collect customer feedback on the overall sales experience and document it in e-dealer
 Reminder of service
 Promotion of company’s activities in relation to new product launch, car sales campaign and service campaign
 Make the appropriate recommendation which is cost effective to the customer to gain customer’s trust
 Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Mercedes-Benz magazine, offer of assistance (e.g. for service bookings, etc.)

9.Build and expand customer database
 Perform all showroom duties
 Attend sales and marketing activities
 Active prospecting of new customers through direct mailing , cold calls, cold visits/canvassing and referrals
 Using available IT database tool to keep track of own prospects and customers (e.g. Autoline)
 Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc)
 Keep track record of walk in, telephone enquiry of customers and prospect

10.E-Dealer Updating
 Enter prospect details in e-dealer within 24 hrs of contact with prospect
 Update all the follow-up and test drive details in e-dealer within 48 hrs time
Note: In case dealership is having a separate e-dealer executive , fill the prospect card and handover the same to e-dealer executive and ensure that all the details are entered in e-dealer

Job Type: Full-time

Salary: ₹8,086.00 – ₹20,035.00 per month

Schedule:

• Morning shift

Experience:

• total work in automobile: 1 year (Preferred)
• Sales in automobile: 1 year (Preferred)

Work Remotely:

• No