Provide support for Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.
Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operations
Support trade capture management, Front to Back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
Provide support within established trade capture and settlement systems and procedures, under general supervision
Conduct pre-settlement tasks, including analyses and report preparation, and resolve escalated issues that require research
Interpret data and utilize data analysis tools to identify process improvements and/or launch new products/services and technologies
Minimize risk by understanding and monitoring errors and suggesting solutions, and ensuring adherence to audit and control policies
Identify policy gaps and make recommendations to support the streamlining of related work processes
Escalate all requests / inquiries / issues / errors in a timely manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
2-4 years of experience in a related role
Ability to work under pressure and manage to deadlines
Ability to work in a fast-paced environment
Consistently demonstrates clear and concise written and verbal communication
Attention to detail and intermediate problem solving skills
Demonstrates a good knowledge of Bank related systems
Process customer instructions related to Investment operations.
Track and Work within the required productivity and error limit
Manage different work queues and assist with the production of department MIS and reporting
Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
Delivery of a high level of customer service to both internal and external customers
Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
Follow through tasks and take ownership to ensure they are completed to the required standards
Adhere to policies, standard framework decided stated by the company to meet client need
Meeting all Control and Compliance requirements and updating procedures as required
Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
Timely and accurate processing and customer resolution
Timely escalation on incomplete/delayed processing
Bachelor’s degree with minimum 1 year investment banking experience is preferred.
Exposure to Investment Operations and especially in Corporate Actions would be an added advantage
Flexible to work in any shift and support any location
Excellent communications skills, both verbal and written.
Strong and proficient in knowledge source to help guide and navigate associates
Good Microsoft skills including Excel, Word and Outlook
Extensive knowledge of risk & controls to resolve first level escalated inquiries
Computer literate and ability to grasp several in house systems quickly.
Proficiency in typing
Demonstrates collaborative competency
Job Family Group:
Operations – Transaction Services
Transaction Capture Services
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting