This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process Activities will include independently processing and closing loans within a complex loans operation environment
Involved in providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, inputting general ledger entries and (complex) calculations
Possible interaction with other counterparties around positions and outstanding balances/claims
Supports an expansive and/or diverse array of products (risk and control) /services.
Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
Makes recommendations to management to support process improvement.
Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Designs and analyzes moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements.
Minimizes risk to the bank through increased knowledge of procedural requirements – understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies.
Often related, but not limited to loan documentation processes.
Timely management and escalation of all requests and issues related to loan processing
Has direct interaction with external customers to disseminate or explain information
Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
Demonstrates an excellent knowledge of Bank related systems
Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity
Individuals at this level exhibit executional capabilities
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Skills: Prefer to Have:
Acceptable understanding of Loan Processes and Procedures.
Reasonable knowledge of Loan Products and Loan Services.
Previous expertise of managing, preparing and reviewing loan documentation.
Skills: Nice To Have:
Knowledge of accounting principles and accounting practices.
Moderate knowledge of Business Processes, Systems and Tools used in the Loan Process.
Basic awareness of the industry, competitors and trends.
Comprehension of Financial Products, such as Cash Management, Treasury, the Trade Lifecycle.
Knowledge of compliance with applicable laws, rules and regulations, and adhering to Policies.
Previous expertise of using evaluative and ethical judgment to make decisions.
Understanding of identifying, mitigating, resolving, managing and escalating risks and issues.
Fundamental ability to think strategically, considering the end-to-end, adjacent impacts to the broader system; to formulate strategies and innovate.
Reasonable ability to analyze and think critically and conceptually and interpretively to solve problems. Includes ability to identify opportunities, assess needs, conduct qualitative and quantitative analyses, synthesize insights and provide recommendations.
Effectively communicate (written and verbal) and present with diplomacy; Ability to build and manage relationships through advising, collaborating, influencing, negotiative and persuading.
Ability to plan (long-term, medium-term and short-term), create and manage budgets and reduce expenses / save costs.
Ability to manage, improve, and design processes and standard operating procedures, including managing KPIs and SLAs to monitor and enhance service quality and process integrity.
Previous experience of implementing projects for system Implementation, technology enhancements through project management and coordination skills.
Previous experience of leading, managing accountability and managing complexity; Ability to coach, facilitate and guide to achieve results.
2-5 years relevant experience
Can work well under pressure and multi-task with a sense of urgency
Proactive to escalate issues and drive change on process
Deliver results and able to meet tight deadlines
Ability to collaborate with team members within and outside of own team
Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Operations – Transaction Services
Loan Documentation and Processing
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