Citi Looking For Greeter at Secunderabad, Telangana Full Time

The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues..

Responsibilities:
Assist with evaluating and resolving service inquiries from clients across different platforms

Effectively use various computer systems to complete assigned tasks and address account inquiries

Develop and maintain working knowledge specific groups of Citi products and services

Analyze and identify potential risks and identify solutions that meet client needs

Complete assigned tasks in an accurate and efficient manner

Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
2-4 years’ work experience in a related role

Proficient in Microsoft Office and Windows Operating Systems

Demonstrated experience solving customer service inquiries

Effective verbal and written communication skills

Ability to work in a fast pace environment

Excellent technical and data entry skills, including the utilization of a 10-key touchpad

Proven ability to navigate multiple systems and customer service platforms concurrently

Education:
High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

“On March 30, 2022 , Citi reached an agreement with Axis Bank for the sale of Citi’s consumer businesses in India. The transaction is expected to close in the first half of 2023. As this particular role operates within the scope of Citi’s consumer businesses, the candidate will be initially required to apply to this requisition and thereafter if selected will have to apply on Axis portal (link will be shared to successful candidates). Once the candidate applies on Axis portal, the requisition will thereafter be processed by Axis Bank. By applying to this requisition, you agree and provide your consent to us to share all your information including your personal and sensitive data with Axis Bank. You further agree that once you have applied on Axis portal, you will be offered employment with Axis, and you shall not raise any claim of employment with Citi for the reason of initially having applied to Citi requisition.”

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Job Family Group:
Customer Service

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Job Family:
Service

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Time Type:
Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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