Assist with evaluating and resolving service inquiries from clients across different platforms
Effectively use various computer systems to complete assigned tasks and address account inquiries
Develop and maintain working knowledge specific groups of Citi products and services
Analyze and identify potential risks and identify solutions that meet client needs
Complete assigned tasks in an accurate and efficient manner
Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
2-4 years’ work experience in a related role
Proficient in Microsoft Office and Windows Operating Systems
Demonstrated experience solving customer service inquiries
Effective verbal and written communication skills
Ability to work in a fast pace environment
Excellent technical and data entry skills, including the utilization of a 10-key touchpad
Proven ability to navigate multiple systems and customer service platforms concurrently
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
“On March 30, 2022 , Citi reached an agreement with Axis Bank for the sale of Citi’s consumer businesses in India. The transaction is expected to close in the first half of 2023. As this particular role operates within the scope of Citi’s consumer businesses, the candidate will be initially required to apply to this requisition and thereafter if selected will have to apply on Axis portal (link will be shared to successful candidates). Once the candidate applies on Axis portal, the requisition will thereafter be processed by Axis Bank. By applying to this requisition, you agree and provide your consent to us to share all your information including your personal and sensitive data with Axis Bank. You further agree that once you have applied on Axis portal, you will be offered employment with Axis, and you shall not raise any claim of employment with Citi for the reason of initially having applied to Citi requisition.”
Job Family Group:
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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