Full Job DescriptionAbout Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Citi’s Institutional Clients Group (ICG) is comprised of diverse, talented professionals globally located in more than 100 countries and territories, collectively representing an unparalleled international network of financial skills and capabilities serving targeted clients. Our clients are top corporations, financial institutions and governments in countries around the world and our mission is to help them achieve their goals. We do so by providing strategic, financing and operational insights and executing tailored product/service solutions, both across our borders and domestically. The ICG responds to clients’ changing needs through its long-established relationship coverage approach that provides client solutions utilizing all of Citi’s relevant capabilities, including the broadest possible access to financial markets globally. No other institution can match our combination of global insights, client relationship management services, geographic reach and local and cross-border product expertise.
The ICG technology is organized into Markets and Securities Services (MSST), Treasury and Trade Solutions (TTS), Citi Private Bank (CPB) and Information Services Group (ISG).
Team/Function Overview
Trade Transaction Services (TTS) Trade Technology organization supports the Global Trade Services, Trade Finance and Supply Chain management segment of the TTS Treasury and Trade business. CITI, with the largest trade services network in the world offers a broad range of solutions that meet our global trade customer’s needs. From risk mitigation to financing, settlement to information, CITI’s trade experts and four, regional processing centers offer around –the-clock operations support and deliver world-class solutions to suppliers, buyers and Financial Institutions. International trade is the cross-border movement of goods and services that develop from a business transaction between a buyer in one country and a seller in another country.
Role / Position Overview
Citi is seeking a highly motivated candidate for the position of ‘TTS Apps Support Senior Analyst‘, within our global support team located in Irving
Key Responsibilities:
Managing, maintaining and supporting applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
To develop, maintain and enhance monitoring solutions, which will require scripting knowledge to create advanced monitoring solutions.
To monitor and maintain platform stability during all business hours.
Manage the relationship with development and infrastructure teams.
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Develop and maintain technical support documentation.
Perform same day risk reconciliations
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Development Value:
The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of the TTS business.
You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
Are you a clear communicator who is able to work clients as well as your internal team at all levels?
Do you thrive in a fast-paced environment?
Are you looking to grow within production support?
We highly consider you to apply if you have the below skills and qualifications:
Essential functional skills
Experience working in a production support environmentUnderstanding of problem management methodologiesStrong drive to learn new technologySelf-motivatingAbility to work high extreme pressureStrong organizational skillsAbility to work in a team environmentAbility to learn new skills quickly with little supervision
Technical Essentials:
Solid SQLExperience supporting applicationFundamentals of Linux/Unix and demonstrated experience supporting development in Unix SystemsExperience using call/ticketing softwareScripting Skills
Nice to have:
Experience supporting Unix systems with all of the following: AIX, MQ, ORACLE, OraaS Database, Java, SQL, NDM and WebSphere.Knowledge on Geneos ITRS monitoring would be an added advantageExperience with WebSphere architecture and business objectsExperience in Autosys job scheduling Monitoring tool like ITRS, AppDynamics.Understanding of client server architecture (clustered and non-clustered)
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
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