Full Job DescriptionWho We Are
The Digital Enterprise Solutions team is changing the way we run Cisco’s operations by improving the power of technology, the best of business processes and outstanding data insights. Together, we will Reimagine the Cisco experience. Show the world how to Reinvent applications and demonstrate the future of the Internet to Showcase the power of Cisco: our people, products, processes, systems, and data. Please join us and make this journey together!
What You’ll Do
The Lifecycle Digital Transformation Team is responsible for all Lifecycle processes and systems that are anchored on delivering the best customer and partner experience including Market-to-Lead, Lead-to-Opportunity, Opportunity-to-Booking, Order-to-Cash, Onboard-to-Optimize, Escalate-to-Resolve, Renew-to-Booking, and Support-to-Advocacy.
We have a superb opportunity for a Salesforce Developer to join our team in the Onboard-to-Optimize area, specifically Service Delivery. Develop your knowledge of the Cisco Digital Customer Experience, and be a part of a team that is improving the customer experience across the racetrack. You will work with multi-functional IT, Operations teams, and hardworking developers. You will collaborate with cross-functional teams to Develop applications that make it easier for Cisco managers and engineers to manage Cisco Delivery Project finance, tasks, staffing. You will be interacting directly with Product Owners, Business Analyst, Technical Architects and IT development teams as part of your project work to develop committed release scope.
As a Developer, you will: Partner with Product owners, Business Analyst to Groom User stories, provide effort estimates. Work with IT Architects and Leads to analyze Technical Solution. Focus on maintaining code quality and reusable code. Deliver requirements to committed user stories in Sprint and ensure product being built matches or exceeds expectations Work and coordinate with cross flow development teams for user stories dependencies. Manage Partner Relationships, Identify critical partners and required engagement model
Who You Will Work With
When you work with us, you’ll be part of a highly empowered collaborative team who’s passionate about building functional applications for CX community to support Cisco customers expeditiously and efficiently. We work hard, learn every single day, focus on doing measurable and impactful work; and have lots of fun along the way.
Who You Are
You love using technology to solve business problems. You’re an avid learner and have a strong track record of building scalable applications. Do you thrive in a complex agile development environment? Are you an ambitious IT professional who has excellent analytical and problem-solving skills? Good interpersonal, communication and presentations skills are an important part of what you bring to this role. Do you feel comfortable dealing with ambiguity and are able to influence within and outside the organization?
Requirements for this role:
BS in Computer Science (or a related major); MS Computer Science (or a related major) preferred
6+ years of professional experience as an IT Salesforce Developer.
Salesforce Developer certifications are preferred.
Understanding of Customer experience journeys, digital customer experience are a plus
Superb communication and collaboration skills
Experience in Agile and Waterfall development methodologies
Energy and a real passion for your work
Hands on experience with Salesforce Platform, Sales Cloud, Service Cloud, Architecture and Development preferred. Salesforce Admin certified will be an added advantage.
Experience as IT Analyst in multi-functional IT programs a plus
Ability to simplify and present solution approaches
Ability to understand the big picture while not losing sight of the details.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
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