As a Customer Service Manager, you are accountable for the optimization of the services delivered by one of the theatre in Asia Pacific Regional Customer Service. You are responsible for the performance of your theatre and BPO vendor. You will represent your theatre in the regional and distributed team to ensure the theatre perspectives are accounted for in the business transformation.
Cisco is making a pivot to recurring revenue – an exciting opportunity with unique challenges. This team is at the forefront of the wave of change sweeping our company, and charged with scaling our annuity quoting, ordering, and provisioning processes to levels that our competitors can only dream of.
Customer and Partner Services (CPS) is part of the Operations Organization and is passionate about streamlined, high-speed operations. The team works with Cisco’s sales teams as well as our customers and partners, ensuring a high quality and consistent service, optimization and providing processes that work with these partners in a globally consistent way.
Customer Services (CS) is the team that owns the end-to-end transaction experience and provides global and regional support to Customers, Partners and Cisco internal teams. CS organization is composed of Global Customer Services (incl. Global Contact Centers, Localization and Data Operations, Vendor Management Program Office and Partner Program Services teams) as well as Regional Customer Service teams.
The Regional Customer Service (RCS) team is accountable for the support experience for all of Cisco’s customer, partner, and internal stakeholders. We are centrally located at the intersection of process and execution in order to be directly empowered to deliver customer expectations before, during, and after they have signed a deal with Cisco.
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees’ groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.
You’ll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You’ll be part a team that cares about its customers, enjoys having fun, and you’ll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
Imagine a more secure and smarter world with unlimited bandwidth. If you want to be part of a company that is making that vision a reality, Cisco is the place to be. At Cisco, we continue to develop products that change how we live and communicate, how enterprises run intent based networks, and how Data Centers run faster with more efficiency, capacity and scalability than ever before, enabling our ecosystem to be smarter. The network of tomorrow will allow for content and creativity limited only by the imaginations of its users.
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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