Full Job DescriptionWho You’ll Work With
The Cloud Collaboration Technology Group (CCTG) is a one-billion-dollar ($1B) business unit that develops primarily cloud-based collaboration software solutions and is an integral part of the $4.4B Collaboration portfolio at Cisco, which is investing heavily to transform the future of collaboration experiences for our end users.
CCTG’s vision is to be the recognized industry leader in the Cloud Collaboration market as well as to be the industry spotlight that attracts top talent. Our strategy is to sustain innovation in our current $1B product line, and to develop innovative new products for the future that expand and disrupt the market to stay competitive. We will do all of this, and build a next-generation cloud platform with APIs and an ecosystem that delivers tangible business outcomes enabling our customers to get more jobs done!
Our business in the middle of business/strategy transformation. We need a strong Senior Engineer to design and review our service operation architecture and ensure the quality of customer experience. Meanwhile, He needs to work with global team to build our meeting serves as a service offering in a globally scaled cloud environment.
What You’ll Do Drive architecture and design discussions with different engineering product teams. Communicate effectively across cross functional teams and work with geographically distributed teams. Triage outages quickly and restore services maintaining high availability. Also effectively identify the root cause and implement preventive mechanisms in place. Solve critical customer issues. Evaluate and embrace various technology solutions to further enhance customer experience. Take and solve challenging problems, empower team members,
Self-motivated, able, and willing to help where help is needed
Able to build relationships, be culturally sensitive, have goal alignment, have learning agility
Deployments, Migrations, Cutovers across multiple global data centers leveraging automation.
Must have
Ø 2+ years of experience as a DevOps Engineer, Cloud Operations, SRE in Micro-services Architecture.
Ø 2+ years of automation experience in either Python or Shell scripting.
Ø Good knowledge of Linux OSOracle/Mysql database
Ø Good understanding of concepts like DNS, HTTP, TCP, etc.
Ø Good at teamwork. Can lead and complete a project with a virtual global team
Ø Good communication.
Ø Ability to work on-call, overtime, and weekends based on tasks/projects
Good to have
Ability to do solving problems with Kibana, Splunk in multi-component complex architecture.
Experience in solving problems using APM tools like AppDynamics, New Relic.
Setting up and monitoring server metrics using tools like Nagios, Grafana, Circonus, Datadog, Prometheus etc.
Ability to troubleshoot server memory leaks, CPU Usage, and solid understanding of Linux.
Ability to troubleshoot network-related issues in a complex infrastructure with a basic understanding of Firewalls and Load balancers.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
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