The Business Development Manager is a significant role in Cisco’s Customer Experience business offers which is accurately aligned with customer needs and fulfilling their requirements
The BDM engages and assists to develop sophisticated deals which require customized elements of Services Portfolio to create effective solutions.
To execute this role, the BDM partners with Cisco Sales Agents (e.g., AMs; RMs; SEs; PSS; Unified Sellers) and Cisco Services specialists (Architecture, innovation Team) to develop business deals which are designed for customer success and are financially attractive and supportable by Cisco. In addition, the BDM collaborates with Project Managers (PM), Customer Operations Managers (COM), Solution Integration Architects (SIA) and Service Delivery Executives (SDE) within the Client Relationship Team to integrate the best knowledge of customer capabilities and value realization.
The BDM activities include building the right services solution & supporting technical proposal, analysing/ constructing sophisticated Sales proposals and creating support documents and collateral needed to effectively close business deals.
The BDM orchestrates the delivery of required support elements to build the proposal from all internal & partner organizations (GPS, GCS, CX Centers, PMO) and personnel outside of Cisco Services Theatre.
The successful BDM establishes extensive solid understanding and capability in crafting business offering to satisfy customer expectations and requirements while proving Cisco with financially attractive deals.
This position reports directly to the Country Leader of CX Business Development Team.
At the professional level, the BDM is expected to work independently or at the direction of a senior BDM. The BDM develops and executes deliverables in collaboration with Sales, Services team leaders/ members within the Theatre Services organization and with support for Cisco services resource teams and external partner organizations.
CX is a team of extraordinary technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
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We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere – from launching a new era of networking that adapts, learns and protects, to building cisco services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from smart cities to your everyday devices.
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