Chegg Hiring for IT Business Operations Associate at Jasola, Delhi, Delhi Full Time

IT Business Operations Associate

IT Business Operations Team

Your Goal : Improve education and better the lives of students by supporting the IT needs of our employees. You’ll ensure our IT systems and processes are high quality, scalable and customer centric.

The Organization: Chegg IT Operations

Are you excited about working for a company that’s disrupting an entrenched industry? Chegg is revolutionizing the business of higher education. We are looking for an exceptional IT Business Operations Associate to join our growing IT Operations team.

We’re not your typical IT team, we pride ourselves on our customer centricity, powering the productivity of Chegg’s global workforce, understanding their needs and proactively providing solutions to make their jobs easier and reduce friction throughout the organization.

The Role: IT Business Operations Associate

The IT Business Operations Associate will be primarily responsible for managing IT Hardware and Software assets throughout the entire lifecycle.

As part of our global IT Business Operations team, you will partner with the Service Desk, Finance and IT management teams to ensure our hardware and software spend are on budget and well accounted for.

The ideal candidate is experienced with procurement processes, Hardware and Software lifecycle management, and vendor/contract negotiation.

Essential Duties and Responsibilities include, but are not limited to:

Managing vendor relationships and negotiating deals to identify cost savings opportunities.

Collaborating with peers on global hardware and software policies to ensure alignment.

Maintaining the software renewal calendar.

Performing regular Assetdb audits.

Forecasting, maintaining, and tracking IT spend through summarized reports.

Managing the laptop refresh program.

Managing the disposition of EOL assets.

Managing and tracking software licenses, contracts, and renewals.

Managing the IT procurement process for laptops, peripherals, software and SaaS.

Ensuring compliance with local and international laws and financial standards.

Identifying and implementing process changes or system workflow development.

Working on IT Asset Management related ticket requests.

Creating or refreshing process documentation.

Communicating IT asset management related policies, processes, or guidelines to the internal Support team.

Requirements

5+ years experience in a corporate technical environment

3+ years hardware asset experience

3+ years software asset experience

3+ years vendor experience

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.