Chegg Hiring for Associate – Expert Engagement at Jasola, Delhi, Delhi Full Time

Job Description

Position – Associate – Expert Engagement

Location – New Delhi

We are seeking young, bright, and passionate candidates with 1-2 years of experience for the position of Associate – Expert Engagement.

As an Expert Engagement Associate, you are expected to grow the community of freelance subject matter experts (aka Experts) using your social, professional, and analytical skills. An ideal Expert Coordinator is a street-smart, driven, and outgoing professional with some exposure to target driven roles like digital marketing and sales.

Roles & Responsibilities:
Customer engagement and retention

Execute last mile activities required to engage freelance subject matter experts (a.k.a. experts) to work with Chegg

Conceptualize and execute email campaigns aimed at onboarding, retaining, engaging and upgrading Experts. Working knowledge of email marketing/campaigning tools is essential.

Conceptualize and execute the expert outreach program via SMS/OBD/calls/community engagement

Analytical capabilities: Utilize data driven insights to identify opportunities of engaging and upgrading Experts

Ensure prompt communication with the experts via digital media, may need to be available extensively to support business during peak business season

Help onboard new experts and handhold them to ensure improved productivity

Be an advocate of Chegg on social media platforms

Must Have skills:
Excellent communication skills – oral/written

Working knowledge of MS Excel

Atleast 1 year experience in email marketing and campaign management

Experience with Email marketing campaign / automation tools like MailChimp, Adobe campaigns etc.

Analytical mindset with good problem-solving and interpersonal skills

Ability to work effectively in a team – should be able to switch nimbly between being a team player and a self-starter

Flexible and willing to adapt to new challenges

Experience in working with crowdsourcing platforms is a plus

Exposure to CRM systems like Salesforce, Zoho, Hubspot etc. will be an added advantage

Good to have skills:
Web and app analytics like google analytics, adobe analytics, Domo, exposure to CRM systems like Salesforce, Zoho, Hubspot etc.

Other Requirements:
Min. 1 Yr of relevant experience

MBA in marketing, graduation in any stream

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.