Chateaux Hiring for Telecom Support Engineer at Bengaluru, Karnataka Full Time

Chateaux has been developing self-service, analytical thinkers and transforming organizational operations for over 30 years. We provide technology-enabled business solutions that help clients drive strategic and operational impact through our expertise in:

• Emerging Technologies: AI, Blockchain, Internet of Things (IoT), Predictive Analytics, Microservices
• Digital Transformation: Application Development, Application and API Integration, Mobile Apps, UI/UX Services, Website Development, and E-commerce
• Data Management: Analytics and Visualizations, Data Quality, Data Warehousing
• Cloud Services: Cloud Migration, Cloud Strategy, Managed Services, Optimization

Our team of technology consultants help organizations overcome business pain-points and deliver positive, award-winning results to small, medium, and enterprise clients across industries like energy, financial services, healthcare, education, utilities, and more. We maintain strong partnerships with leading technology giants like IBM, MS, AWS, and Progress, which enables us to provide customized solutions for each and every client by leveraging the most cutting-edge tech available.
Chateaux is seeking a Telecom Support Engineer to join our Podshore Division team out of* Bangalore, India.*
As a Telecom Support Engineer, you will:

• Drive customer satisfaction by expediting the resolution of all service issues by conducting bug analysis, reproduction work and engaging external and internal resources as required.
• Proactively escalate customer issues and work with Engineering to assign appropriate priority.
• Providing high quality technical support to the Operations team.
• Provide Expert Level Wireless product Knowledge Expertise and Hands on Training
• Provide onsite support.
• Complete a formal root cause analysis for resolved issues at customer request.
• Provide best effort support for customers.
• Retain ownership of customer issue from creation to closure.
• Integration and acceptance test strategy.
• Execution of First Office Availability on the releases.

Our perfect candidate possesses the following skills and experience:

• Bachelor’s Degree in Electronics & Communication Engineering, Telecommunications, Computer Science or Information Systems
• Hands on experience in Wireless Network Elements on the core network and RAN products. deployment and L3 Support.
• Strong experience in 3GPP protocols, SIGTRAN, DIAMETER.
• Strong experience in GSM, UMTS, LTE RAN and Core Network architecture & signaling.
• Strong knowledge in Virtualization is a plus.
• Strong customer advocacy and relationship building skills.
• Strong technical skills.
• Strong verbal communication, project management and problem-solving skills.
• The ability to analyze and determine the most effective method of problem resolution by utilizing applicable internal resources.
• Ability to research problems and document their solutions.
• Should be ready to travel to deployments in Middle East, Africa on short term.
• Should have deployment experience, demonstrate related activities.
• Knowhow of STP, DIAMETER INTERFACE NODE is added plus.

You would be a great fit in this role if you:

• Excel in a fast-paced, challenging environment
• Enjoy flexing your proven analytical, decision-making, planning, and problem-solving skills
• Have a passion for learning new skills, technologies, and techniques
• Thrive on collaboration of all kinds

Benefits include:

• Healthcare
• Paid holidays and vacation
• Remote work flexibility
• Opportunities to gain certifications
• Milestone benefits
• Incredible hands-on experience working and learning with an extraordinary team for extraordinary clients

About our Podshore Division, a subsidiary of Chateaux
Chateaux’s Podshore Division, located in Bangalore, India, opened in 2018 to better serve its growing portfolio of clients. Wholly owned and operated by Chateaux, Podshore delivers expert IT consulting services using the latest tech innovations and trends from all corners of the world. For more information about Chateaux, visit chatsoft.com.

Chateaux Software Dev., Inc. is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Chateaux also makes reasonable accommodations for disabled employees consistent with applicable law.

Job Type: Full-time

Work Location: Multiple Locations