CGI Inc Hiring for Lead Support engineer at Chennai, Tamil Nadu Full Time

• Maintain/follow SDLC
• Need to have good Analytical skills and Problem solving ability
• Decision making skills – Technical
• Very strong in Incident/Service Request/Change/Problem Management & troubleshooting & RCA
• Resolving/fulfilling Issues raised via ASOP (experience in relevant any other Support Portal)
• Maintain ASOP Support Portal and Robot automation fulfilment (uses admin account)
• Demand Management (Capacity, Availability, Performance – performance health checks)
• Security Management – security health checks (access)
• Product/Service Communications
• ASOP/any tools instance deployments – scheduled changes, emergency changes, vendor, product
• Supply chain management – GTO, vendors
• Maintain forward schedule of change
• Maintain ASOP/respective Knowledge Base
• Maintain HRD, HDD
• Maintain Operational Framework
• ASOP workbench/vendor roadmap

Skills:
Jira management software

Linux

Postgre SQL

Service Delivery Management

Vendor Management

ITIL Practitioner

What you can expect from us:
Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.