Certree Looking for Customer Support Associate ( – yrs exp | US Blended Process | Night Shift) at India Full Time

We are looking for enthusiastic Customer Support Associates with 1-2 years’ experience to join our Customer Support team. As a Customer Support Associate, you will handle user queries via chat, call, and email. This role requires a proactive attitude, excellent communication skills, and a customer-centric approach.

Responsibilities

• Respond to user queries through chat, phone calls, and emails in a timely and professional manner.
• Provide accurate information and solutions to customer issues.
• Document and track user interactions and feedback.
• Collaborate with other team members to ensure consistent and high-quality support.
• Identify and escalate issues that require urgent attention.
• Continuously learn about our products and services to better assist customers.
• Contribute to process improvements and provide feedback on support tools and procedures.
• Simultaneous contribution in R&D and other required projects like gathering and maintaining a database.

Requirements

• Bachelor’s degree in any discipline.
• 1 -2 years of Customer Support experience.
• Excellent written and verbal communication skills.
• 1 to 2 years experience in an International Blended Process / US Blended Process
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced startup environment and adapt to changing priorities.
• Customer-centric attitude with a passion for helping people.
• Basic computer skills and familiarity with CRM software is a plus.
• Basic understanding of Microsoft Office Suite.

Location: Work from anywhere in India / Permanently remote, India

Working Hours: 9-hour shift (Between 5:30 AM – 7:30 PM PST)

Working Days: 5 days working (5 Day rotational shifts between Monday to Saturday, 2 weekly offs)

What We Offer

• Flexible working hours and remote work options.
• Opportunity to grow within a fast-paced startup.
• A collaborative and inclusive work culture.
• Competitive salary and benefits package.

Skills: customer support,communication skills,crm,blended process,chat,email,international voice process,chat process,us process,written communication,english