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Cerner Corporation Hiring for Support Technician I Job at Bangalore Full Time
Job Description
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Cerner is elated to hire Support Technician I. As a Support Technician I, you will provide routine technical support for desktop, laptop, telecom, and network systems, including hardware, application software, operating systems, and connectivity. You are expected to perform specific hardware and software maintenance, such as upgrades, virus scans, moving systems, and documenting changes in partnership with suppliers, if appropriate, using existing documentation. You should troubleshoot hardware and software issues and document resolution. You are required to repair or replace defective equipment with support as needed. You also need to install, configure, and update end-user desktop and laptop software. You will prioritize and escalate issues and requests when appropriate and fulfill technical requests from end-users or route when appropriate. You should use knowledge transfer forums to identify and resolve problems.
Working Environment
Hybrid & Onsite: No Relocation Assistance Offered
This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid
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Additional Information
Working Environment
Hybrid & Onsite: No Relocation Assistance Offered
Relocation Assistance Available for this Job:
No
Qualifications
Basic Qualifications:
- At least 2 years of total combined higher education and related work experience, including:
- High School Diploma (Secondary School) or Associates (Higher Education, Higher National Diploma).
Preferred Qualifications:
- At least 1 year of technical support experience.
- At least 1 year of experience in a similar sized Corporate.
- Good Communication skills & Phone Etiquettes.
- Microsoft Windows Professional certification preferred (MCSA/MCSE/MCITP, Comp TIA A+ etc).
- Good knowledge of Windows & Mac OS.
- Good knowledge of MS office.
- Preferred neutral accent.
- Call handling skills (proper escalation & ownership of call etc).
- Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/Citrix/VMWare/Exchange Online/Network/Software & Hardware issues.
- Ability to install & troubleshoot windows/MAC Operating Systems, VM, Citrix and Exchange.
- Must be willing to work in US Shift & 12 hours.
All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing [email protected].