CareerNet Consulting Hiring for Technical Support Representative at Bengaluru, Karnataka Full Time

Full Job DescriptionJob Description

Hello,

Greetings from Careernet ,

PFB the JD for Infosys Technical support Service Desk Associate .

Education and other requirement

BCA/BTECH/MCA/BE- Computer Science
Willingness to work in rotational shifts
24X7 operations
Flexible with Weekly Offs

Job duties and responsibilities

Actively troubleshoot to identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit and within agreed processesTo participate in an on call Rota, providing a 24 hours, first line support service to users.Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.Maintain response and resolution speed as defined by SLOsKeep high customer satisfaction scores and follow quality standards in 90% of cases.Use existing knowledge base to provide a customer facing root cause assessment.
Regards ,

Role:Technical Architect

Salary: 50,000 – 3,00,000 P.A.

Industry:BPO / Call Centre

Functional Area:IT Software – eCommerce, Internet Technologies

Role Category:Programming & Design

Employment Type:Full Time, Permanent

Key Skills
Btech fresherCloud ComputingLDAPUS ShiftComputer ScienceTechnical SupportSSONAPINight ShiftInternational BPOInternational Voice Process

Education

UG:B.Tech/B.E. in Electronics/Telecommunication, Energy, Environmental, Instrumentation, Agriculture, Automobile, Aviation, Bio-Chemistry/Bio-Technology, Biomedical, Ceramics, Chemical, Civil, Computers, Electrical,B.Sc in Computers,Other Graduate,Any Graduate,BCA in Computers

PG:MS/M.Sc(Science) in Any Specialization,M.Ch in Any Specialization,MCA in Any Specialization

Company Profile

Careernet Technologies Pvt Ltd

INFOSYS

Company Info
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Contact Company:Careernet Technologies Pvt Ltd